Summary
Overview
Work History
Education
Skills
Timeline
Server

Aerial Williams

Conway,AR

Summary

Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Cracker Barrel Old Country Store and other notable companies. My background includes expert inventory management and exceptional customer service, leading to significant improvements in satisfaction and operational efficiency. My strong work ethic and adaptability have consistently driven positive outcomes in fast-paced environments. I am actively seeking new opportunities to broaden my professional experience and contribute my skills to a dynamic environment where i can learn and grow.

Overview

9
9
years of professional experience

Work History

Server

Cracker Barrell Old Country Store
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Lead Sales Associate

Dollar General
10.2022 - 04.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Recorded accurate and efficient records in customer database.
  • Performed inventory control procedures to manage stock.

Assistant Manager

Allied Foods
08.2019 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Cashier

Burger King
08.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Used POS system to enter orders, process payments and issue receipts.

Assembly Line Worker

Virco
02.2016 - 08.2017
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Education

GED -

Conway Adult Education Center
Conway, AR
05-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Time management
  • Staff management
  • Adaptability and flexibility
  • Inventory management/control
  • Computer skills
  • Attention to detail
  • Cycle counting
  • Systems and software expertise
  • Database management
  • Audit counts
  • Assembly and production

Timeline

Server

Cracker Barrell Old Country Store
09.2023 - Current

Lead Sales Associate

Dollar General
10.2022 - 04.2023

Assistant Manager

Allied Foods
08.2019 - 07.2022

Cashier

Burger King
08.2017 - 05.2019

Assembly Line Worker

Virco
02.2016 - 08.2017

GED -

Conway Adult Education Center

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Aerial Williams