Aeriel Gordon
Thomasville,GA
Summary
- Customer service expert with over 5 years of experience resolving account and service issues. Responsible, driven & proactive. Excellent communicator and team player looking for a position with a forward-thinking company. Expert at providing relevant information and options for resolving problems effectively.
- Data Management
- Customer service .Data entry
- Technical support . Extremely organized
- Quick learner Computer proficient .Typing
- Microsoft Office
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
- Streamlined payment processing for clients by implementing efficient transaction procedures.
- Provided comprehensive training on payment systems for new merchants, promoting seamless transition and integration.
Patient Access Representative
Grady General Hospital
Cairo, GA
08.2021 - 06.2022
- Registrar - check in patients that needed to be seen
- Answered moderate inbound calls and answered Q&As
- Admissions- admitted patients into the main hospital
- Discharges
- Transfers
- Backoffice responsibilities
- Verified insurance information and demographic data
- Ensured all billing was processed on internal system
Customer Service Representative
SYKES Enterprises Inc
DeLand, FL
06.2017 - 11.2020
- Company Overview: Working with Intuit but with the payroll system
- My department is now Intuit full-service payroll
- This department was responsible for running customers payroll for their companies if they are not able to do so, this department as well has the responsibilities of electronically paying customers payroll taxes and electronically filing customer payroll forms
- This position is a very important and delicate position that I had the opportunity to be transitioned into
- Working with Intuit but with the payroll system
- My department is now Intuit full-service payroll
- This department was responsible for running customers payroll for their companies if they are not able to do so, this department as well has the responsibilities of electronically paying customers payroll taxes and electronically filing customer payroll forms
- This position is a very important and delicate position that I had the opportunity to be transitioned into
Customer Service Representative
Frontier Communications
DeLand, FL
09.2014 - 06.2017
- Company Overview: With Frontier Communications I worked for Intuit
- I was a Quick books Online inbound support agent
- Helping customer with any issues support needed with our online accounting software
- Helping customer work the program and learn the way the system works including the technical support side of it
- With Frontier Communications I worked for Intuit
- I was a Quick books Online inbound support agent
- Helping customer with any issues support needed with our online accounting software
- Helping customer work the program and learn the way the system works including the technical support side of it
Education
High School -
DeLand High School
DeLand, FL05-2010
Skills
- Data Management
- Customer service
- Data entry
- Technical support
- Extremely organized
- Quick learner
- Computer proficient
- Typing
- Microsoft Office
- Lead Generation
- Account Servicing
Timeline
Customer Service Representative
Alorica
08.2023 - Current
Patient Access Representative
Grady General Hospital
08.2021 - 06.2022
Customer Service Representative
SYKES Enterprises Inc
06.2017 - 11.2020
Customer Service Representative
Frontier Communications
09.2014 - 06.2017
High School -
DeLand High School