Aerika Shaw
Stockton,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Allied Universal Security Services
11.2022 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Assistant
Securitas Security Services
09.2019 - 11.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Pleasantly welcomed visitors, answered phone calls.
Dispatcher
Securitas Security Services USA
San Francisco, CA
09.2016 - 09.2019
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Identified locations and needs of callers to accurately send assistance.
- Kept detailed and updated records of calls in physical and electronic databases.
- Participated in team meetings discussing changes in procedures or processes.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Circulated among visitors, patrons or employees to preserve order and protect property.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Trained newly hired security personnel on company policies and procedures.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Shift Leader
Taco Bell
South San Francisco, CA
04.2013 - 08.2016
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Maintained a clean and organized work environment throughout the shift.
- Developed strategies for improving customer service while maintaining operational efficiency.
- Resolved customer complaints with professionalism and empathy.
- Managed inventory levels by ordering necessary supplies as needed.
- Ensured all employees followed company policies, procedures, and health regulations at all times.
- Provided support to fellow team members when needed during busy periods.
- Communicated effectively with management regarding operations issues or concerns.
- Encouraged a positive working environment through recognition programs or incentives.
- Operated cash register and received payment from customers in cash or credit form.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Served orders to customers at windows, counters and tables.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
High School Diploma -
John F. Kennedy
Richmond, CA05-2013
Timeline
Administrative Assistant
Allied Universal Security Services
11.2022 - Current
Administrative Assistant
Securitas Security Services
09.2019 - 11.2021
Dispatcher
Securitas Security Services USA
09.2016 - 09.2019
Shift Leader
Taco Bell
04.2013 - 08.2016
High School Diploma -
John F. Kennedy