Aerion Broadus
Kansas City,Mo
Summary
Efficient Fulfillment Center Associate known for high productivity and completing tasks with precision. Skilled in inventory management, order processing, and logistics coordination, ensuring smooth operations in fast-paced environments. Excel at teamwork, problem-solving, and adaptability, leveraging these soft skills to meet and exceed operational goals. Committed to maintaining safety standards and improving warehouse efficiency through continuous improvement practices.
Overview
8
8
years of professional experience
Work History
Amazon Fullfillment Center
Amazon
Kansas City, KS
11.2019 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address any errors
- Became the fasted picker picking at 7k units and having the top quality at one percent no errors out of the whole building
- Took the initiative to become a problem solver for the the ICQA count department and started solving issues within the pods the counter found in the bins
- While I wasn’t a learning ambassador I did take initiative whenever to help a co worker learn a task they wasn’t familiar with
- Achievements: 2 safety awards, multiple quality recognitions I can count, 2 7k picker recognition vest and managers appreciation award.
- Received, sorted and processed incoming orders in a timely manner.
- Ensured all safety protocols were followed during operations in the warehouse.
- Maintained accurate records of inventory levels and product codes.
- Packed items into boxes according to customer requirements.
- Utilized computer systems to track shipments and update data accurately.
- Reported any discrepancies between orders and shipments to supervisors.
- Conducted quality control inspections on outgoing packages before they left the facility.
Crew Team Member
Wendy’s
Independence, MO
02.2018 - 11.2019
- Proficient in handing money, cleaning and sanitizing
- Assisting customers locate merchandise they wanna purchase from the menu and making sure all items are stocked and ready to go for the next person
- Positive and professional during different fast paced environments, provided fast and courteous customer service at the window
- Achievements: Becoming a crew trainer and traveling to different stores to train new employees
- Followed all safety regulations while operating machinery or handling chemicals.
- Restocked items on shelves as needed.
- Assisted customers with orders and inquiries.
- Operated cash register accurately and efficiently.
- Organized stockroom shelves to maximize space efficiency.
- Ensured that products are properly labeled before placing them on shelves.
- Cleaned work areas regularly throughout shift.
- Reported any maintenance issues immediately to supervisor or manager.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Performed store opening and closing procedures as directed by management team.
- Answered customer questions regarding product features, pricing, availability.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
Crew Member Trainer
McDonald’s
Independence, MO
09.2016 - 02.2018
- Never recorded cash register shortage
- Delivered prompt, friendly customer service
- Helped improve overall surveys from good to very satisfied
- Assisted with maintaining cleanliness in line with McDonald’s standards
- Contributed to exceeding standards in all quality checks
- Achievements: customer appreciation award and top accurate order taker
- Conducted weekly reviews of employee performance to ensure compliance with established procedures.
- Motivated trainees by setting achievable goals for them to reach each day.
- Encouraged a positive working environment through regular one-on-one meetings with each trainee.
- Helped troubleshoot any issues that arose during shifts or transactions.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Explained company policies and procedures related to attendance, dress code, breaks.
- Facilitated group discussions about best practices for providing excellent customer service.
- Provided training to new crew members on proper customer service techniques and store policies.
- Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
- Monitored daily operations to ensure quality standards were met consistently.
- Recognized outstanding performances from employees at the end of each shift.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
Education
High school diploma -
Southeast High School
Kansas City, Mo05-2019
Skills
- Interpersonal communication
- Problem solving
- Communication
- Leadership
- Customer service
- Adaptability
- Computer literacy
- Work ethic
- Flexibility
- Loading and unloading
- Deadline Adherence
- Cycle counting
- Barcode scanning
- Customer Service
- Product Merchandising
- Time Management
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Self-Directed
- Written Communication
- Task Prioritization
- Relationship Building
- Planning
Timeline
Amazon Fullfillment Center
Amazon
11.2019 - Current
Crew Team Member
Wendy’s
02.2018 - 11.2019
Crew Member Trainer
McDonald’s
09.2016 - 02.2018
High school diploma -
Southeast High School