AERIONNA HOLCOMBE
Conway,USA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
Conway, SC
03.2024 - 07.2025
- Here, I handled incoming calls, addressed customer inquiries, assisted customers, rung customers up, and processed customer returns.
- Assisted customers with product inquiries and selection in home improvement projects.
- Processed customer returns and exchanges while ensuring compliance with company policies.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Trained new associates on best practices for customer service and store operations.
Medical Appointment Scheduler (Temporary)
Conway Medical Center
Conway, SC
01.2024 - 06.2025
- Scheduled and confirmed patient appointments using electronic health record (EHR) systems.
- Coordinated with healthcare providers to optimize patient flow and reduce wait times.
- Managed patient inquiries, providing timely information, and resolving scheduling conflicts.
- Enhanced communication processes between patients and medical teams to improve service delivery.
- Processed insurance information and verified patient eligibility seamlessly.
Assistant Manager
Subway
Spartanburg, SC
12.2020 - 12.2023
- My tasks/performances here were managing shift operations, assisting team members, and ensuring a smooth workflow.
- I oversaw baking tasks, including bread and cookies, while performing daily responsibilities.
- Held key holder responsibilities, opening and closing stores as an Assistant Manager.
- Trained and mentored new staff on company procedures and customer service standards.
- Managed inventory levels to maintain stock availability and reduce waste.
- Monitored food safety practices to ensure compliance with health regulations.
- Resolved conflicts between team members in an effective manner.
Live Chat Agent (Temporary)
Apple
Remote
01.2023 - 08.2023
- Resolved customer inquiries through live chat, ensuring timely and effective communication.
- Assisted in maintaining the knowledge base by updating FAQs and troubleshooting guides.
- Collaborated with team members to streamline response procedures for increased efficiency.
- Mentored new agents on best practices for customer interaction and problem resolution.
- Analyzed chat transcripts to identify areas for improvement in service delivery.
- Led initiatives to enhance customer satisfaction through feedback analysis and action plans.
Education
Associate's Degree - Business Marketing
Horry-Georgetown Technical College
Conway, SC08.2024
High School Diploma -
Dorman High School
Spartanburg, SC06.2024
Skills
- Customer service
- Shift Management
- Phone etiquette
- Communication
- Sales
- Time Management
- Cashiering
- Cash Handling
- Supervising Experience
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Product knowledge
- Guest services
- Negotiation
- Refunds and exchanges
- Multi-line phone systems
Certification
Driver's License
Timeline
Customer Service Associate
Lowe's Home Improvement
03.2024 - 07.2025
Medical Appointment Scheduler (Temporary)
Conway Medical Center
01.2024 - 06.2025
Live Chat Agent (Temporary)
Apple
01.2023 - 08.2023
Assistant Manager
Subway
12.2020 - 12.2023
Associate's Degree - Business Marketing
Horry-Georgetown Technical College
High School Diploma -
Dorman High School
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