Aeris Albury
Casselberry,FL
Summary
Dynamic professional with a proven track record in customer service and quality control, exemplified during my tenure at ServerTechSolutions. Leveraging exceptional communication skills and problem-solving abilities, I've successfully driven projects to completion, achieving a defect rate below 1%. Skilled in CRM software and team collaboration, I excel in fast-paced environments, consistently delivering superior results.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
ServerTechSolutions
Sanford, FL
07.2024 - Current
- Monitored market trends and competitive activity to inform sales strategies.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Answered customer inquiries regarding product features, availability, and pricing.
- Developed relationships with existing customers through follow-up communications.
- Analyzed data from past campaigns to develop effective future strategies.
Clothing Designer / Brand Director
Self
Orlando, USA
02.2020 - Current
- Conceptualized, designed, and customized a diverse array of streetwear collections, including hats, hoodies, shirts, and face masks
- Spearheaded the creative direction and styling of photoshoots to effectively showcase the brand's aesthetic and overall essence
- Successfully marketed and sold unique collections, demonstrating a keen understanding of contemporary fashion trends and consumer preferences
- Developed and maintained a cohesive brand identity through meticulous design and attention to detail, enhancing brand recognition and appeal
- Organized and participated in numerous pop-up shops and in-person selling events across Florida and California, expanding brand visibility and engagement
- Cultivated a loyal customer base spanning the entire United States, ensuring widespread recognition and demand for the brand's products
Printing Press Operator / Quality Control Inspector
AKT Enterprises
Orlando, USA
10.2022 - 07.2024
- Oversaw the printing operation and quality control inspection of over 1 million clothing units, ensuring brand standards were met and maintaining a defect rate below 1%
- Identify and resolve quality Issues, improving overall product quality and customer satisfaction
- Maintained a quality control inspection record with a 99.5% accuracy rate, ensuring printed materials met client specifications
- Printed over 1 million shirts, demonstrating efficiency and expertise in high-volume production environments
- Operated hand and heavy machinery to manage the entire screen printing process for a wide range of clothing items and accessories
- Oversaw fulfillment processes, ensuring timely and accurate delivery of completed orders to customers
Apple Card Specialist / Sales / Customer Service
Goldman Sachs
Orlando, USA
10.2021 - 10.2022
- Managed Apple Card collections remotely, achieving consistently high recovery rates and contributing to overall financial performance
- Enhanced customer satisfaction through personalized service and proactive communication, ensuring a seamless and supportive experience for Apple Card users
- Developed and maintained detailed records of customer interactions and payment agreements, ensuring compliance with regulatory standards and company policies
- Provided training and support to new team members, sharing best practices and contributing to a collaborative team environment
Vehicle Service & Maintenance
Tesla
Orlando, USA
10.2020 - 10.2021
- Performed light maintenance and repair tasks, including tire changes, contributing to the overall efficiency and effectiveness of the service team
- Provided comprehensive detailing services for all Tesla vehicles received for service, ensuring pristine presentation and customer satisfaction
- Delivered exceptional customer service by addressing inquiries regarding vehicle features, maintenance, and other Tesla models
- Assisted in the coordination and scheduling of service appointments, optimizing workflow and minimizing customer wait times
- Conducted final inspections on serviced vehicles to guarantee they met Tesla's high standards before returning them to customers
Sales Representative/Customer Service
DialAmerica
Orlando, USA
07.2019 - 08.2020
- Achieved recognition for top performance through consistent high sales and exceptional customer feedback
- Provided exceptional customer service by addressing inquiries and resolving issues related to SiriusXM services and packages
- Maintained detailed records of customer interactions and sales, ensuring accuracy and compliance with company policies
- Adapted sales strategies based on customer feedback and market trends, enhancing effectiveness and customer satisfaction
Server/Hostess
The Colombia Resturant
Saint Augustine, USA
01.2018 - 01.2019
- Delivered exceptional service in a prestigious, fast-paced, three-story Michelin star restaurant, ensuring an outstanding dining experience for guests
- Provided knowledgeable recommendations on menu items and wine pairings, enhancing the dining experience and promoting high-end offerings
- Maintained a polished and professional demeanor, embodying the restaurant's standards of excellence and hospitality
- Contributed to the restaurant's reputation for excellence by consistently delivering high-quality service and attention to detail
Education
Associate's degree - Business Marketing
Valencia College
Orlando, FL07.2020
High school diploma -
St. Augustine High School
Saint Augustine, FL01.2018
Skills
- Customer Service
- Call Center
- Problem-solving
- Team Work
- Organizational skills
- Front desk
- Hospitality
- Guest services
- Administrative experience
- Phone etiquette
- B2B sales
- Time management
- Screen Printing
- Quality Control
- Quality Assurance
- Microsoft Office
- Detailing
- Vehicle Maintenance
- Quality Inspection
- Packaging
- Manufacturing
- Restaurant Experience
- Business Development
- Pricing
- Communication skills
- Outside sales
- CRM software
- Distribution center
Assessments
- Retail customer service, Proficient, 07/01/22
- Customer service, Proficient, 11/01/21
- Work style: Reliability, Completed, 06/01/22
- Verbal communication, Proficient, 06/01/22
- Call center customer service, Proficient, 10/01/21
Timeline
Customer Sales Representative
ServerTechSolutions
07.2024 - Current
Printing Press Operator / Quality Control Inspector
AKT Enterprises
10.2022 - 07.2024
Apple Card Specialist / Sales / Customer Service
Goldman Sachs
10.2021 - 10.2022
Vehicle Service & Maintenance
Tesla
10.2020 - 10.2021
Clothing Designer / Brand Director
Self
02.2020 - Current
Sales Representative/Customer Service
DialAmerica
07.2019 - 08.2020
Server/Hostess
The Colombia Resturant
01.2018 - 01.2019
Associate's degree - Business Marketing
Valencia College
High school diploma -
St. Augustine High School