Aeris Albury
Casselberry,FL
Summary
Results-driven marketing professional with a passion for creativity and collaboration in dynamic environments. Proven ability to leverage skills in media and branding within the fashion and music industries, contributing to enhanced brand visibility and customer engagement. Recognized for a keen understanding of market trends and consumer behavior, aiming to drive impactful campaigns that resonate with target audiences.
Overview
8
8
years of professional experience
Work History
Clothing Designer / Brand Director
Self
Orlando, USA
02.2020 - Current
- Conceptualized, designed, and customized a diverse array of streetwear collections, including hats, hoodies, shirts, and face masks
- Spearheaded the creative direction and styling of photoshoots to effectively showcase the brand's aesthetic and overall essence
- Successfully marketed and sold unique collections, demonstrating a keen understanding of contemporary fashion trends and consumer preferences
- Developed and maintained a cohesive brand identity through meticulous design and attention to detail, enhancing brand recognition and appeal
- Organized and participated in numerous pop-up shops and in-person selling events across Florida and California, expanding brand visibility and engagement
- Cultivated a loyal customer base spanning the entire United States, ensuring widespread recognition and demand for the brand's products
Customer Sales Representative
ServerTechSolutions
Sanford, FL
07.2024 - 02.2025
- Monitored market trends and competitive activity to inform sales strategies.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Answered customer inquiries regarding product features, availability, and pricing.
- Developed relationships with existing customers through follow-up communications.
- Analyzed data from past campaigns to develop effective future strategies.
Printing Press Operator / Quality Control Inspector
AKT Enterprises
Orlando, USA
10.2022 - 07.2024
- Oversaw the printing operation and quality control inspection of over 1 million clothing units, ensuring brand standards were met and maintaining a defect rate below 1%
- Identify and resolve quality Issues, improving overall product quality and customer satisfaction
- Maintained a quality control inspection record with a 99.5% accuracy rate, ensuring printed materials met client specifications
- Printed over 1 million shirts, demonstrating efficiency and expertise in high-volume production environments
- Operated hand and heavy machinery to manage the entire screen printing process for a wide range of clothing items and accessories
- Oversaw fulfillment processes, ensuring timely and accurate delivery of completed orders to customers
Apple Card Specialist / Sales / Customer Service
Goldman Sachs
Orlando, USA
10.2021 - 10.2022
- Managed Apple Card collections remotely, achieving consistently high recovery rates and contributing to overall financial performance
- Enhanced customer satisfaction through personalized service and proactive communication, ensuring a seamless and supportive experience for Apple Card users
- Developed and maintained detailed records of customer interactions and payment agreements, ensuring compliance with regulatory standards and company policies
- Provided training and support to new team members, sharing best practices and contributing to a collaborative team environment
Vehicle Service & Maintenance
Tesla
Orlando, USA
10.2020 - 10.2021
- Performed light maintenance and repair tasks, including tire changes, contributing to the overall efficiency and effectiveness of the service team
- Provided comprehensive detailing services for all Tesla vehicles received for service, ensuring pristine presentation and customer satisfaction
- Delivered exceptional customer service by addressing inquiries regarding vehicle features, maintenance, and other Tesla models
- Assisted in the coordination and scheduling of service appointments, optimizing workflow and minimizing customer wait times
- Conducted final inspections on serviced vehicles to guarantee they met Tesla's high standards before returning them to customers
Sales Representative/Customer Service
DialAmerica
Orlando, USA
07.2019 - 08.2020
- Achieved recognition for top performance through consistent high sales and exceptional customer feedback
- Provided exceptional customer service by addressing inquiries and resolving issues related to SiriusXM services and packages
- Maintained detailed records of customer interactions and sales, ensuring accuracy and compliance with company policies
- Adapted sales strategies based on customer feedback and market trends, enhancing effectiveness and customer satisfaction
Server/Hostess
The Colombia Resturant
Saint Augustine, USA
01.2018 - 01.2019
- Delivered exceptional service in a prestigious, fast-paced, three-story Michelin star restaurant, ensuring an outstanding dining experience for guests
- Provided knowledgeable recommendations on menu items and wine pairings, enhancing the dining experience and promoting high-end offerings
- Maintained a polished and professional demeanor, embodying the restaurant's standards of excellence and hospitality
- Contributed to the restaurant's reputation for excellence by consistently delivering high-quality service and attention to detail
Education
Associate's degree - Business Marketing
Valencia College
07.2020
High school diploma -
St. Augustine High School
01.2018
Skills
- Customer Service
- Call Center
- Problem-solving
- Team Work
- Organizational skills
- Front desk
- Hospitality
- Guest services
- Administrative experience
- Phone etiquette
- B2B sales
- Time management
- Screen Printing
- Quality Control
- Quality Assurance
- Microsoft Office
- Detailing
- Vehicle Maintenance
- Quality Inspection
- Packaging
- Manufacturing
- Restaurant Experience
- Business Development
- Pricing
- Communication skills
- Outside sales
- CRM software
- Distribution center
Timeline
Customer Sales Representative
ServerTechSolutions
07.2024 - 02.2025
Printing Press Operator / Quality Control Inspector
AKT Enterprises
10.2022 - 07.2024
Apple Card Specialist / Sales / Customer Service
Goldman Sachs
10.2021 - 10.2022
Vehicle Service & Maintenance
Tesla
10.2020 - 10.2021
Clothing Designer / Brand Director
Self
02.2020 - Current
Sales Representative/Customer Service
DialAmerica
07.2019 - 08.2020
Server/Hostess
The Colombia Resturant
01.2018 - 01.2019
Associate's degree - Business Marketing
Valencia College
High school diploma -
St. Augustine High School
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