Aeris Heckman
Des Moines
Summary
Motivated, passionate leader with 7+ years retail management experience. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Store Manager
Torrid
523 Bass Pro Dr. NW Suite 910 Altoon, IA 50009
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- District Visual Leader- traveled to other stores to train new SMs on visual standards.
Store Leader
Maurices
Altoona, IA
05.2023 - 10.2023
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Rebuilt an entire team.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Helped with new store openings and training the new store leaders.
- Visual leader.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Provided exceptional services and pleasant shopping experiences to retail customers.
First Assistant Manager.
Maurices
Ankeny, IA
10.2019 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with keeping payroll numbers low.
- Helped with hiring & Training new employees.
Assistant Store Manager
Torrid
Urbandale, IA
05.2017 - 10.2019
- Payroll
- Opening/closing registers
- In charge of making deposits/ change orders
- Visual leader
- Returns and exchanges for customers
- Putting the store together preparing for grand opening
- Haute cash district leader
- Driving KPIs to company satisfaction
- Freight- steaming and sensoring
- Hiring new team members.
Sales associate, Assistant Manager
Rue21
Urbandale, IA
11.2016 - 05.2017
- Paperwork in the morning prior to opening, also after closing
- Answering the phone for item lookups
- Opening/Closing registers
- Bringing the deposit to the bank
- Visuals
- Freight and transfers
- Returns and exchanges.
Assistant Manager
Little Johns Burgers
03.2014 - 11.2016
- Answered phone calls for call in orders
- Register counting 3x a shift
- Dropping the deposit off to the bank.
Cashier
Firehouse Wings
06.2014 - 01.2015
Education
High -
North High School Des Moines
Basic
Skills
- Customer Service
- Visual leadership
- Cash Handling
- Freight Processor
- Cashier Abilities
- Leadership Scheduling
- Customer Relations
- Time Management
- Staff Training
- Business Planning
- Administering Social Media Accounts
- Staff Management
- Staff Development
- Sales Reporting
- Employee Performance Evaluations
Timeline
Store Manager
Torrid
10.2023 - Current
Store Leader
Maurices
05.2023 - 10.2023
First Assistant Manager.
Maurices
10.2019 - 05.2023
Assistant Store Manager
Torrid
05.2017 - 10.2019
Sales associate, Assistant Manager
Rue21
11.2016 - 05.2017
Cashier
Firehouse Wings
06.2014 - 01.2015
Assistant Manager
Little Johns Burgers
03.2014 - 11.2016
High -
North High School Des Moines
Basic