Aerla McCoy
Republic ,MO
Summary
Compassionate Pediatric Medical Assistant with a proven track record at Mercy HealthTracks, skilled in immunization administration and patient education. Recognized for enhancing patient satisfaction through effective communication and relationship building, while maintaining meticulous patient records and ensuring compliance with HIPAA regulations. Committed to delivering exceptional care and fostering a supportive environment for families.
Overview
18
18
years of professional experience
Work History
Pediatric Medical Assistant
Mercy HealthTracks
4331 S Fremont Ave, Springfield, MO, 65804
03.2018 - Current
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Proactively addressed parent concerns regarding their child's health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Improved clinic organization through diligent inventory management and supply ordering.
- Ensured patients' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Ensured hygienic environment, sterilized medical instruments and disinfected examination rooms, preventing cross-contamination.
- Facilitated smoother surgeries by preparing operating rooms, laying out sterile instruments, and providing direct assistance to pediatric surgeons.
- Supported diagnostic processes, prepared patients for x-rays and collected laboratory specimens, ensuring accuracy and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Conducted growth assessments to monitor children's development and identify potential concerns early on.
- Improved patient experience with compassionate communication, addressing concerns and providing reassurance to both children and their families.
- Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
- Enhanced patient education by explaining medical procedures in understandable manner, fostering trust and compliance with treatment plans.
- Facilitated patient recovery, performed wound care and post-operative follow-ups, ensuring effective healing.
- Reduced patient anxiety, utilized distraction techniques and age-appropriate communication during medical procedures.
- Enhanced emergency response, provided first aid and CPR during critical situations, ensuring immediate care and stabilization.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Care Assistant
Mercy Hospital Springfield
1235 E Cherokee St, Springfield, MO, 65084
02.2015 - 03.2018
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Supported patients' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Cashier
Walmart
1150 US-60, Republic, MO, 65738
07.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced shopping experience, provided product information and location assistance.
- Set up new sales displays each week with fresh merchandise.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Deli Sales Associate
Price Cutter
1013 US-60, Republic, MO, 65738
04.2014 - 06.2014
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Prepared custom sandwich orders, meeting individual preferences while adhering to quality standards.
- Helped achieve department goals through effective teamwork and communication with colleagues.
- Participated in staff meetings and trainings to stay current on industry trends and best practices.
- Improved customer satisfaction by efficiently handling orders, inquiries, and complaints.
- Supportively trained new deli associates, fostering a strong team dynamic and ensuring adherence to store policies.
- Contributed to a positive store atmosphere with consistent punctuality, professionalism, and a strong work ethic.
- Developed lasting relationships with regular customers through personalized recommendations based on their preferences.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Provided prompt assistance at the deli counter, reducing wait times for customers in line.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Increased deli sales by providing excellent customer service and product knowledge.
- Ensured accurate pricing and labeling of deli items to prevent discrepancies at checkout.
- Kept display cases stocked, visually appealing, and up-to-date with daily specials or promotions.
- Reduced shrinkage by properly wrapping, storing perishable items according to guidelines.
- Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
Produce Associate
Price Cutters
1013 US-60, Republic, MO, 65738
05.2007 - 11.2013
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Pleasantly greeted customers and provided prompt and courteous service.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Blocked produce and culled damaged or spoiled pieces.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Completed prep work on pre-packaged vegetables and fruits.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Sorted and packaged produce items to prepare for shipments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Upheld store policies regarding product returns or exchanges while prioritizing customer satisfaction in every interaction.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted management with monthly inventory checks and ordering supplies.
Floral Assistant
Price Cutter
1013 US-60, Republic, MO, 65738
05.2007 - 11.2013
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Increased repeat clientele through exceptional customer service skills and attention to detail.
- Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
- Served as a knowledgeable resource to customers seeking advice on flower selection for various occasions or specific meanings behind certain blooms.
- Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
- Prepared potted plants and bouquets based on customer requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Imparted knowledge on plants and flowers to customers.
Education
Emergency Medical Technician Certification -
Brookline Fire Department
Brookline, MOFine Arts Career Degree - Fine Arts
Penn Foster Career School
Scranton, PAGED -
Home School
Republic, MOSkills
- Hearing and vision screening
- Vital signs monitoring
- Vitals collection and documentation
- Developmental screening
- Autism screening
- Growth assessment
- Patient care
- Operating EKG equipment
- Patient education
- Patient confidentiality
- Specimens collection and processing
- Immunization administration
- Patient scheduling
- Pediatric CPR
- CPR certified
- Newborn care
- Adolescent health
- Behavioral assessment
- Respiratory therapy
- Parent education
- Pediatric patient care
- Lab specimen collection
- Pediatric first aid
- Cleaning and sanitizing
- Relationship building
- Patient support
- Sterilization techniques
- Wound care
- Patient assessments
- Electronic charting
- Data entry
- Insurance verification
- Specimen collection
- Medication administration
- First aid certified
- Treatment room preparation
- Quality control
- Professional bedside manner
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Updating medical records
- Team building
- Task prioritization
- Self motivation
- Infection control
- Medical terminology
- Examination preparation
- Analytical thinking
- Professionalism
- Medical procedures
- Office support
- Time management abilities
Timeline
Pediatric Medical Assistant
Mercy HealthTracks
03.2018 - Current
Patient Care Assistant
Mercy Hospital Springfield
02.2015 - 03.2018
Cashier
Walmart
07.2014 - 02.2015
Deli Sales Associate
Price Cutter
04.2014 - 06.2014
Produce Associate
Price Cutters
05.2007 - 11.2013
Floral Assistant
Price Cutter
05.2007 - 11.2013
Emergency Medical Technician Certification -
Brookline Fire Department
Fine Arts Career Degree - Fine Arts
Penn Foster Career School
GED -
Home School