Aeron Maver Roxas
Summary
I am a current sophomore in college at SMSU with the major of Hospitality Management. Experienced many encounters of hospitality from working various positions such as a sales associate from Walmart to working the Table 212 Chophouse as a dishwasher which helped me realize my love for food and making it. Then with the extra years worked at Walmart, I was able to build my open and friendly touch. I worked hard for these positions and always stuck to my mother's motto of work hard to earn success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Library Circulation Assistant
Southwest Minnesota State University
09.2024 - Current
- Assisted patrons with locating materials and utilizing library resources.
- Processed library transactions, including check-outs and returns, ensuring efficient service.
- Resolved customer complaints efficiently, ensuring positive experiences.
- Improved library circulation efficiency by managing patron accounts and maintaining accurate records.
- Managed interlibrary loan requests, facilitating the borrowing of materials from other institutions for patron use.
- Answered telephone and offered general information in response to inquiries.
IT Assistant
Southwest Minnesota State University
11.2024 - 08.2025
- Provided technical support for hardware and software issues, enhancing user productivity.
- Assisted in troubleshooting network connectivity problems, improving system reliability.
- Maintained inventory of IT equipment and supplies, ensuring availability for team needs.
- Collaborated with IT team to identify areas for improvement in service delivery processes.
- Responded to queries on phone, via email or through IT ticketing system.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
Cashier Assistant
Walmart
09.2024 - 11.2024
- Assisted customers with product inquiries and transactions, ensuring positive shopping experiences.
- Processed cash, credit, and debit transactions accurately and efficiently at checkout.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Met customer needs through polite, friendly and attentive service.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Electronics Sales Associate
Walmart
07.2023 - 07.2024
- Resolved customer inquiries and complaints effectively, contributing to positive brand reputation.
- Ensured compliance with store policies and procedures, maintaining operational efficiency and safety standards.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed orders and returns accurately using internal systems.
- Assisted customers in selecting electronic products, enhancing overall shopping experience.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Dishwasher/Food Preparation Worker
Table 212 Chophouse
01.2023 - 04.2023
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Collaborated with team members to streamline dishwashing processes for improved efficiency.
- Followed supervisor instructions to complete tasks on time.
- Prepared food items following standardized recipes and safety protocols.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Monitored portion sizes to ensure consistency and quality in food presentation.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Lawn and Garden Associate
Walmart
03.2022 - 11.2022
- Maintained inventory accuracy through regular stock checks, reducing discrepancies in product availability.
- Collaborated with team members to coordinate seasonal promotions, driving increased foot traffic and engagement.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
Education
Bachelor of Arts - Hospitality Management
Southwest Minnesota State University
Marshall, MN05-2028
Skills
- Team collaboration
- Time management
- Problem-solving
- Dependable and responsible
Certification
Serv Safe Certificate
Languages
English
Full Professional
Spanish
Professional Working
Timeline
IT Assistant
Southwest Minnesota State University
11.2024 - 08.2025
Library Circulation Assistant
Southwest Minnesota State University
09.2024 - Current
Cashier Assistant
Walmart
09.2024 - 11.2024
Electronics Sales Associate
Walmart
07.2023 - 07.2024
Dishwasher/Food Preparation Worker
Table 212 Chophouse
01.2023 - 04.2023
Lawn and Garden Associate
Walmart
03.2022 - 11.2022
Bachelor of Arts - Hospitality Management
Southwest Minnesota State University
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