AERYN FORD
Baton Rouge,LA
Summary
My goal is to share a career of professionalism with leadership and relationship-building capabilities where my experience can be utilized to improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
STUDENT WORKER
Louisiana State University
Baton Rouge, Louisiana
08.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
INTERN
BATON ROUGE CITY COURT (CRIMINAL/TRAFFIC DIVISION)
06.2021 - 01.2022
- Look up parking tickets and criminal warrants through the database before filing and transporting them to another division
- Handle phone calls and have effective customer service skills when retrieving sensitive information from clients over the phone
- File warrants on the bench warrant wall, run specific parking tickets and files to courts and divisions and stamp late or paid parking tickets after checking the database.
RETAIL SALES ASSOCIATE
FANATICS (LSU SPORT SHOP)
02.2018 - 01.2019
- Accurately and efficiently complete all sales transactions and maintain proper cash at POS registers
- Assisted in floor moves, merchandising, display maintenance, and housekeeping
- Provided customer service by asking questions and listening to customers in order to understand their needs and requests
- Identified sales and up-selling opportunities that had driven additional revenues for the company
- Helped in the preparation of administrative reports and special reports for the store general manager.
CASHIER/HOSTESS
NEWKS.CO (NEWKS EATERY)
06.2019
- Proficiently conducted business, register orders, and handled cash at POS registers
- Assist with waiting on tables and delivering food to customers' tables
- Provided quality customer service and maintained upkeep of restaurant displays and sanitized drink stations.
Education
BACHELOR DEGREE - KINESIOLOGY - Human Science & Education
LOUISIANA STATE UNIVERSITY (LSU)
Baton Rouge, LA06.2024
GRADUATE -
BATON ROUGE MAGNET HIGH SCHOOL
Skills
- Safety
- Interpersonal
- Dependable
- Team player
Alternate Email
aford55@lsu.edu
Activities
- Team Spirit - Art Historian, Provided students with the best prevention tools to deal with underage drinking, substance abuse, distracted driving, violence, and other destructive decisions. We accomplish this mission through monthly schoolwide campaigns such as Red Ribbon Week, the Great American Smoke Out, and Celebrate My Drive.
- Dance, I danced for five years in ballet, jazz, contemporary, and hip-hop genres.
- Baton Rouge Youth Coalition - Fellow, Selected from a competitive applicant pool as "Fellow" in after-school college prep program; ACT & academic tutoring, community-building events.
- African Heritage Club - Sigma Phi Alpha Step Team, Participate in weekly practices, learn strategic step and stroll routines, embody sisterhood, Performances: Praise & Worship Day, African HC Show, Pancake Festival.
- Distributive Education Clubs of America (DECA) - Club Member, Participate in career development: online business simulations & competitions; volunteer in community outreach: toy drives, children's museums, etc.
Timeline
STUDENT WORKER
Louisiana State University
08.2023 - Current
INTERN
BATON ROUGE CITY COURT (CRIMINAL/TRAFFIC DIVISION)
06.2021 - 01.2022
CASHIER/HOSTESS
NEWKS.CO (NEWKS EATERY)
06.2019
RETAIL SALES ASSOCIATE
FANATICS (LSU SPORT SHOP)
02.2018 - 01.2019
BACHELOR DEGREE - KINESIOLOGY - Human Science & Education
LOUISIANA STATE UNIVERSITY (LSU)
GRADUATE -
BATON ROUGE MAGNET HIGH SCHOOL