Aesha Natera
Summary
Experience lies in sales, customer service, management, Account Coordinator, Project Manager and currently driver. Trained in building strategic network ties and increasing sales revenues, along with Cultivating and maintaining strong customer relationships.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Driver
Uber/Lyft
08.2016 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Project Manager
Philadelphia Sign
03.2021 - 11.2022
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Maintained open communication by presenting regular updates on project status to customers.
Account Coordinator
Yesco LLC
01.2015 - 01.2016
- Assisted Account Managers managing multiple accounts.
- Generated service orders and proposals.
- Maintained job updates for customers, affiliates, and management.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
Office Coordinator
Ultimate Staffing
01.2014 - 01.2015
- Operated MS office, Excel, Word and Outlook.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
Customer Service Representative
Telus International
01.2011 - 01.2013
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Sitel Inc
01.2009 - 01.2010
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Manager
Great Basin CES
01.2006 - 01.2009
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 10 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Commercial Sales Representative
Lowes Home Improvement Inc
01.2003 - 01.2007
- Provided support in rough electrical, fashion lighting, special orders and coordinated "Do it yourself clinics" for Lowe's customers and employees.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Presented bids and contracts for potential clients to review during meetings.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
Education
Bachelor of Arts - Sociology
UCLA
Los Angeles, CA01.2014
Associate of Arts - General Education
Rio Hondo College
Whittier, CASkills
- Exceptional customer service skills
- Strong interpersonal skills
- Relationship selling
- Strong communicator
- Customer-oriented
- Passenger transportation
Accomplishments
Conducted product knowledge Classes for staff and customers; Managed and trained staff, Developed and coordinated pilot program for child placement for County and judicial entities. In addition, identified opportunities to increase sales, and coordinated Satellite stores to offer goods and services for events, such as World Market Convention.
Skills
Performed administrative duties, and provided administrative support, scheduled appointments, preformed AP/AR, and payroll duties, proofed, and edited, filed, conducted Inventory control, managed small staff, provided some technical support, generated proposals, performed data entry, utilized software programs like Excel, MS office, Outlook, and Word.
Languages
English
Professional Working
Spanish
Elementary
Timeline
Project Manager
Philadelphia Sign
03.2021 - 11.2022
Driver
Uber/Lyft
08.2016 - Current
Account Coordinator
Yesco LLC
01.2015 - 01.2016
Office Coordinator
Ultimate Staffing
01.2014 - 01.2015
Customer Service Representative
Telus International
01.2011 - 01.2013
Customer Service Representative
Sitel Inc
01.2009 - 01.2010
Office Manager
Great Basin CES
01.2006 - 01.2009
Commercial Sales Representative
Lowes Home Improvement Inc
01.2003 - 01.2007
Associate of Arts - General Education
Rio Hondo College
Bachelor of Arts - Sociology
UCLA
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