Aesha Perry
Atlanta,GA
Summary
Highly-Qualified Operations Support Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
10
10
years of professional experience
Work History
Senior Regional Operations Coordinator II
Zurn
Norcross, GA
05.2014 - Current
- Delivered day-to-day operational support to Southeastern regional states.
- Effectively oversaw the customer experience and sales backlog for a specific regional rep base.
- Achieved first contact resolution and cultivated customer loyalty by consistently providing professional and efficient correspondence.
- Maintained efficient correspondence with Reps through emails and calls, consistently meeting role requirements according to established quality standards.
- Performed a range of duties including but not limited to managing Order Releasing process,
RMA’s handling and resolving Back Orders; proficient in conducting Inventory Searches,
Stock Transfers. - Effectively managed Backlog by organizing and prioritizing Delinquent, Current and Future orders based on customer needs.
- Utilized reports to identify areas of opportunity within the business unit and designed/implemented solutions.
- Assisted in achieving and surpassing regional KPI’s by effectively managing overall regional backlog for key product line(s).
- Functioned independently with proficiency in D365, Salesforce, and product knowledge. Served as a knowledgeable resource for colleagues and conducted training sessions for new hires.
- Handled general escalations from various sources, including internal and external parties.
- Prepared presentations outlining current status of regional operations as well as future plans.
- Collaborated closely with other departments on regional initiatives.
- Managed relationships with external vendors who provide services to the region.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend04-2016
Skills
- Operational Efficiency
- Customer Relations
- Active listening and leadership
- Attention to detail
- Creativity
- Critical Thinking
- Negotiation Skills
- Open Mindedness
- Effective Communication
- Patience
Timeline
Senior Regional Operations Coordinator II
Zurn
05.2014 - Current
High School Diploma -
Cornerstone Christian Academy
Similar Profiles
Patrick MbobiPatrick Mbobi
Stock Picker at ZurnStock Picker at Zurn
Merritt KaneMerritt Kane
Continuous Improvement Engineer Intern at ZurnContinuous Improvement Engineer Intern at Zurn
Shelly CammishShelly Cammish
Director of Zurn Elkay Business Systems- Executive at Zurn ElkayDirector of Zurn Elkay Business Systems- Executive at Zurn Elkay
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS