Quote
Summary
Overview
Work History
Education
Skills
Software
Websites
Interests
Timeline
BusinessAnalyst
Angela Steely

Angela Steely

Accounts Receivable Leadership
Crestview,FL

Quote

A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt

Summary

Competent Accounts Receivable Specialist bringing over 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Team-oriented, dependable and performance-driven. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

23
23
years of professional experience

Work History

Accounts Receivable Team Leader

MEDHOST
07.2022 - 09.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Enhanced cash flow by promptly processing and verifying invoices, identifying discrepancies, and resolving issues in a timely manner.
  • Streamlined accounts receivable processes for improved efficiency and accuracy through regular review of team workflows.

Cash Application Team Leader

Parallon Business Performance Group
05.2015 - 07.2022
  • Enhanced cash flow by promptly processing and verifying invoices, identifying discrepancies, and resolving issues in a timely manner.
  • Streamlined accounts receivable processes for improved efficiency and accuracy through regular review of team workflows.
  • Reduced outstanding debts by diligently following up on overdue payments and implementing effective collection strategies.
  • Mentored and trained new team members to ensure consistent performance across the accounts receivable department.
  • Managed a high volume of customer inquiries, fostering positive relationships and maintaining clear communication channels for prompt issue resolution.
  • Collaborated with sales teams to address billing concerns, facilitating seamless transactions and improving client satisfaction rates.
  • Conducted regular reconciliation of accounts to maintain accurate financial records and identify potential areas for improvement.
  • Developed comprehensive reports on accounts receivable metrics for management review, enabling informed decision-making processes.
  • Optimized cash application procedures by reviewing current practices and recommending necessary adjustments based on industry best practices.
  • Supported internal audit activities by providing accurate documentation and responding to inquiries related to accounts receivable processes in a timely manner.
  • Coordinated cross-departmental efforts to resolve complex billing disputes, ensuring customer satisfaction while safeguarding company interests.
  • Facilitated the timely resolution of customer disputes by liaising with relevant stakeholders and providing accurate information to support decision making.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using Sequel.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Managed the preparation of monthly aging reports, ensuring data accuracy and prompt distribution to relevant parties for review.
  • Entered figures using 10-key calculator to compute data quickly.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Insurance Follow-Up Representative

Parallon Business Performance Group
06.2011 - 07.2015
  • Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
  • Enhanced customer satisfaction by providing timely and accurate updates on the status of insurance claims.
  • Streamlined processing times for insurance claims by collaborating with billing departments to ensure proper documentation and coding practices were followed.
  • Increased efficiency in resolving complex cases by maintaining strong relationships with insurance providers, facilitating clear communication and prompt issue resolution.
  • Ensured compliance with industry regulations through meticulous review of all submitted documents, reducing instances of rejected or denied claims.
  • Supported team members in claim follow-up efforts, contributing to overall departmental success through proactive collaboration and information sharing.
  • Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
  • Optimized workflow productivity through diligent organization and prioritization of daily tasks, resulting in swift resolution of outstanding issues.
  • Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
  • Minimized loss ratios for the organization by meticulously reviewing aged accounts receivable reports and promptly addressing unpaid balances due from insurance carriers.
  • Streamlined coordination between medical providers and insurance companies by serving as a reliable point of contact for all claim-related matters.
  • Exemplified professionalism when interacting with clients in-person or via telephone, consistently displaying empathy, patience, and tact during difficult conversations.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.

Cash Application Specialist

Parallon Business Performance Group
Nashville, TN
04.2007 - 06.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, UT

Skills

  • Ethical Conduct
  • Multitasking Abilities
  • Conflict Resolution
  • Process Improvement
  • Cash Application
  • Problem Solving
  • Interpersonal Skills
  • Debt Collection
  • Time Management
  • Organizational Skills
  • Microsoft Office Suite
  • Customer Service
  • Analytical Thinking
  • Attention to Detail
  • Software Proficiency
  • Decision Making
  • Goal Setting
  • Team Leadership
  • Training and Development
  • Account Reconciliation
  • Financial Analysis
  • Performance Monitoring
  • Accurate Payment Posting
  • Aging Reports Analysis
  • Payment Management
  • Information Gathering and Analysis
  • Accounts Receivable
  • Research and Due Diligence
  • Claims Processing
  • Process Improvements
  • Cross-Functional Team Collaboration
  • Month-End Closing Procedures
  • General Ledger
  • Data Analysis
  • Precision and Accuracy

Software

Meditech

HMS / MEDHOST

Artiva

OnBase

Sequel

Right Fax

Avaya

Microsoft Office Suite

SSI

TrueBridge

FinThrive

Waystar

Websites

Medicare

  • Novitas
  • Inovalon

Payer Sites:

  • AARP
  • Availity
  • Blue Cross Blue Shield (Local or Home)
  • Change Healthcare
  • Cigna
  • ECHO
  • Humana
  • Payspan
  • United Healthcare
  • Wellcare

Interests

Reading

True Crime

Podcasts

Timeline

Accounts Receivable Team Leader

MEDHOST
07.2022 - 09.2023

Cash Application Team Leader

Parallon Business Performance Group
05.2015 - 07.2022

Insurance Follow-Up Representative

Parallon Business Performance Group
06.2011 - 07.2015

Cash Application Specialist

Parallon Business Performance Group
04.2007 - 06.2011

Bachelor of Science - Healthcare Administration

Western Governors University

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Angela SteelyAccounts Receivable Leadership