Aeva Henry
Summary
Driven professional with background in high-energy bar environment, looking to transition into new field. Developed skills in leadership, team management, and customer service. Eager to apply these transferable skills to make meaningful impact in new role.
Overview
12
12
years of professional experience
Work History
Bartender Shift Manager
JTs Seafood Shack
02.2018 - 12.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Front Desk Receptionist
The Ponce Hotel
03.2018 - 01.2019
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Server
Hurricane Patty's
02.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server Assistant
Beaches At Vilano
01.2013 - 05.2016
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
St Augustine High School
Saint Augustine, FL06-2017
Skills
- Microsoft office expertise
- Strong communication skills
- Exceptional customer service
- Strong work ethic
- Accuracy and attention to detail
Timeline
Front Desk Receptionist
The Ponce Hotel
03.2018 - 01.2019
Bartender Shift Manager
JTs Seafood Shack
02.2018 - 12.2024
Server
Hurricane Patty's
02.2016 - 02.2017
Hostess/Server Assistant
Beaches At Vilano
01.2013 - 05.2016
GED -
St Augustine High School
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