Aeyoung Sim
Newcastle
Summary
Accomplished Optician/Manager of Operations at Columbia Vision Center, adept in operations management and customer service. Streamlined workflow and optimized inventory, enhancing equipment performance and reducing operational expenses. Fostered strong supplier relationships, improving product quality and cost-efficiency. Elevated customer satisfaction and sales through personalized service and effective problem-solving, achieving significant repeat business.
Overview
29
29
years of professional experience
Work History
Optican/Manager of Operations
Columbia Vision Center
09.1995 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Learned new catalog of items to present current options to patients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
Individual Agent
Syncis
05.2017 - 11.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Education
Licensed Dispensing Optician - Opticianary
Highline College
Seattle, WA05-2000
Associate of Science - Business
Highline College
Seattle, WA06-1986
Skills
- Decision-making
- Customer service
- Quality assurance
- Inventory management
- Problem-solving
- Time management
- Conflict resolution
- Employee training
- Workflow optimization
- Supply chain management
- Loss prevention
- Cross-functional coordination
- Staff management
- Team leadership
- Operations management
- Employee motivation
- Performance evaluations
Timeline
Individual Agent
Syncis
05.2017 - 11.2024
Optican/Manager of Operations
Columbia Vision Center
09.1995 - Current
Licensed Dispensing Optician - Opticianary
Highline College
Associate of Science - Business
Highline College