Partner with the Region DVP/GM and SLT to manage daily business operations, performance, P&L, and strategy; including coordinating performance and revenue monitoring. Leverage analytics to evaluate business strategies and align talent priorities to initiatives for 700+ associates, within two regions. Foster an environment of continuous process and staff improvement, including
analyzing workforce key performance indicators to achieve business objectives and build a world-class leadership team through mentorship and management development, focused on decision making, problem solving, and conflict management. Strong collaboration with Centers of Excellence to interpret and administer human resource plans and procedures for associate population.
Accomplishments:
- Talent Development: Partner with talent team to ensure job fit by establishing measures to promote diversity and drive equal access to opportunity and advancement.
- Leadership Development: Design and build management capabilities through New Leader Assimilations, Engagement Surveys, and ad hoc training; successful onboarding of ten (10) new front line leaders; continued 1:1's with senior leadership team focusing on networking, region initiatives, and associate development.
- LAUNCH: HR lead for emerging leader program, aimed at preparing 33 future front line leaders on conflict management, associate engagement and career development.
- Account Manager remapping: Compose communications for Initial strategic rollout of our Account Manager model, drastically changing the way we support our clients.
- Career Pathing: Lead development of associates and front-line leaders through focused delivery of bi-weekly informational and training bites during town halls.
- Engagement: Focus on utilization of Stand Out for 50 leaders, achieving 82% overall engagement, ahead of Company benchmark. Promote Stand Out as lead for BU HR team.
- Engagement Panel: Identified/coached four (4) hypo leaders across MAS to participate in a panel discussion during the BU President’s leadership meeting.
- Change Management: Mentor leadership team on change initiatives - ensure preparation and communication to front line associates.
- Site Leadership: HR site leader for building of over 890 associates, aimed at increasing networking and collaboration across business units. Lead return to office initiatives. Establishment of the Safety Committee, ensuring safety of all associates in the building – creating formalized evacuation procedures and holding the first fire evacuation in nine (9) years.
- HR Model Workstream: Influence the Focal Point Review process through partner collaboration aimed at streamlining communications and creating better leader tools.
- Global HR Summit: Member of the Core team responsible for organizing this two-day event; aimed at joining all 600 of our Global HR Associates for training.
- American Heart Association: Ambassador and team captain, for the annual Northern NJ heart walk – project manage Virtual Field Day in 2020, which gained recognition from the National Board of the AHA.
- Career Village: Advise students seeking to enter the workforce on interviewing and job search techniques.
- Eleventh Hour Animal Rescue: Lead and volunteer for no kill shelter aimed at finding forever homes for our dogs and cats.
- SBS HR Solutions: Partner to other BU’s - at the onset of COVID-19, taking front line client calls for 30 days; which significantly reduced hold times.
- Pro Summit presenter: “The Future of Work” – embracing Stand Out methodology and presenting it to our client forum of 300 in attendance.
- Account Manager remapping: Compose communications for Initial strategic rollout of our Account Manager model, drastically changing the way we support our clients.
- Client Migrations: Accelerate efforts to career path 160 associates over two years; organizing career events and create leadership meeting opportunities.
- Manager Boot Camp: Create and deliver 45-60-minute learning bites to all new front-line leaders in MAS, over a six-month period.