Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Salmeron

San Diego,CA

Summary

Professionally, I am always looking for new ways to motivate my employees and myself. I set new goals for myself constantly as I continue to achieve them. I am in search of working in an environment that will further my ambition and drive. I am very adaptable and always willing to learn. I am looking for a position that will help me advance in my future career of a real estate professional,therefore I would like to work in an office environment to better my skills.

Overview

4
4
years of professional experience

Work History

Sales Associate Team Leader

Zara
La Jolla, CA
06.2021 - 06.2022
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Recommended accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Used Bluebirds to record received, counted and stored stock items.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Placed special customer orders for custom or special order merchandise.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained effective team member communication.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Managed inventory storage in clean and organized fashion.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Coordinated merchandising displays, signage and sales enablement.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Entered and priced inventory to assist with efficient restocking.

Supervisor, Customer Service

Wash-N-Go Car Wash
National City, CA
06.2018 - 05.2021
  • I began my work experience as a part-time high school student
  • As an employee, I was responsible for providing a satisfactory experience to our customers
  • I greeted over 100 customers a day and made sure their vehicles were safely being loaded to avoid incidents
  • Once graduated from high school, I was promoted to a supervisor position where I was given more responsibility
  • I learned to manage online customer accounts and to enter data in our system
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Associate of Science - Business Administration/Real

San Diego City College
San Diego, CA

Skills

  • Powerpoint WORD
  • Time Management Leadership Experience
  • Professional demeanor
  • Exceptional customer service
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Multitasking and Prioritization

Timeline

Sales Associate Team Leader

Zara
06.2021 - 06.2022

Supervisor, Customer Service

Wash-N-Go Car Wash
06.2018 - 05.2021

Associate of Science - Business Administration/Real

San Diego City College

Similar Profiles

CREATE PROFILE
Diana Salmeron