Shelley Felisna-Brown
Summary
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Pediatric Allergy & Immunology
01.2024 - Current
- Greeted patient’s upon arrival, check- in process and escorted patients to their room
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Verified insurance coverage, processed payments, and updated confidential medical records
- Worked closely with patients to deliver excellent and direct patient care
- Managed patient files and updated information as needed
- Addressed patient concerns and coordinated daily front office operations to ensure excellent patient experiences
- Maintained cleanliness in the front office and collaborated with internal and external hospital divisions
- Scheduled deliveries for medications and made sure it was arrived in a timely manner so that it can be administered to patients in the office
- Responsible for setting up patients for follow up appointments from hospital discharge
- Follow up on No Show Patients to reschedule and/or confirm cancellation
- Send out email confirmations reminding patients about upcoming appointments
- Executed additional duties as needed to support operations
Patient Coordinator
NYEE Of Mount Sinai (ENT)
09.2023 - 01.2024
- Greeted and assisted patients with check-in procedures
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained confidentiality of patient data and condition to safeguard health information
- Verified patient insurance eligibility and entered patient information into system
- Answered incoming calls, scheduled appointments and filed medical records
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Scheduled approximately 200+ patients per week and made reminder calls
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Responded to patient queries and concerns concerning insurance coverages and deductibles
Patient Coordinator
Mount Sinai Doctors (Cardiology)
02.2023 - 09.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Worked with patients to schedule tests and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Provided support and guidance to patients and families to navigate healthcare systems
- Successfully trained new hires
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals
Patient Coordinator
Mount Sinai Heart (Cardiology)
09.2022 - 02.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Maintained confidentiality of patient data and condition to safeguard health information
- Uphold confidentiality requirements and regulatory compliance guidelines
- Delivered excellent patient experiences and direct care
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Worked closely with patients to deliver excellent and direct individualized patient care
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Obtained payments from patients and scanned identification and insurance cards
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Lobber Screener
Mount Sinai Doctors
09.2022 - 02.2023
- Greeted doctors, employees, visitors and patients entering the building
- Stationed at the front entrance to ensure screening policies are adhered to and that social distancing and health/hygiene precautions for COVID -19 are followed by those waiting to enter hospital
- Keptfeliss individuals and screening station in an organized fashion to prevent crowding
- Provide appropriate mask to individuals coming into the facility
- Help move patients in wheelchairs or who need assistance throughout the facility
- Administer COVID-19 screening questionnaire to each employee/visitor
- Check employee/visitor temperatures using non-contact infrared thermometers
- Sanitization of screening station
- Work with other department staff to communicate patient or scheduling needs and patient screening information
Licensed Cosmetologist
Self-Employed
06.2012 - 12.2022
- Answered phone calls and emails to schedule client appointments
- Assessed customer hair texture, treatment history, and desired outcome to determine services required
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Monitored current trends to understand fashions and better serve customer needs
- Demonstrated high level of customer service to increase retention and satisfaction
- Developed loyal following of clients by providing high-quality services
- Used social media platforms to promote salon and services
Caregiver
Private Care
01.2017 - 08.2022
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with self-administered medications
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Assistant
Remsen Church Of God
06.2016 - 08.2019
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures
- Maintained Sunday school area through providing decoration and literature
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions
Education
Bachelor of Science - Business Administration
The City University of New York, York College
Jamaica, NYAssociate in Applied Science - Business Administration
Kingsborough Community College
Brooklyn, NYSkills
- Epic
- Meditech
- Electronic records management
- Google Suite
- Teams
- Communications
- Microsoft Office Suite
- Adaptable
- Creative
- Attention to Detail
- Time Management Skills
- Multilingual
- Data Entry
- Administrative Assistant Experience
- Mobility Assistance
- Insurance Verification
- Payment Collection
- Appointment Scheduling
- Filing and Recordkeeping
- Medical Data Collection
- Switchboard Operation
- New Hire Training
- Patient Flow Management
- HIPAA Compliance
- Patient Registration
- Patient Information Verification
Languages
Haitian
Native or Bilingual
Timeline
Patient Coordinator
Pediatric Allergy & Immunology
01.2024 - Current
Patient Coordinator
NYEE Of Mount Sinai (ENT)
09.2023 - 01.2024
Patient Coordinator
Mount Sinai Doctors (Cardiology)
02.2023 - 09.2023
Patient Coordinator
Mount Sinai Heart (Cardiology)
09.2022 - 02.2023
Lobber Screener
Mount Sinai Doctors
09.2022 - 02.2023
Caregiver
Private Care
01.2017 - 08.2022
Assistant
Remsen Church Of God
06.2016 - 08.2019
Licensed Cosmetologist
Self-Employed
06.2012 - 12.2022
Associate in Applied Science - Business Administration
Kingsborough Community College
Bachelor of Science - Business Administration
The City University of New York, York College
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