Stephen O'Neal
Plano
Summary
Reliable professional with hands-on experience as an Apprentice Technician at Discount Tire, where I enhanced customer satisfaction and streamlined repair processes. Proficient in power tool operation and known for strong verbal communication, I excel in teamwork and problem-solving, ensuring efficient customer service execution and a safe working environment. Trained new-hires in how to safely, and efficiently complete tasks.
Overview
4
4
years of professional experience
Work History
Apprentice Technician
Discount Tire
11.2023 - 01.2025
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.
- Completed comprehensive training on various tools and equipment, increasing proficiency in technical skills.
- Contributed to a safe working environment by adhering to safety protocols and promptly reporting any hazards or concerns.
Server
Yoshi Shabu Shabu
04.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Plano West Senior High
Plano, TX05-2023
Skills
- Power tool operation
- Hand tool proficiency
- Verbal communication
- Organizational skills
- Disassembly procedures
- Adaptability and flexibility
- Workplace safety
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Apprentice Technician
Discount Tire
11.2023 - 01.2025
Server
Yoshi Shabu Shabu
04.2021 - 03.2023
High School Diploma -
Plano West Senior High
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