Karen Avila
Account Manger/ Customer Service
Santa Ana,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative /Sales Manager
Shelf Master
Anaheim, United States
09.2016 - 01.2022
- Analyzed customer needs and put together a quote/ presentation pitch to best optimize their space in the warehouse
- Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors, looking for unique ways to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships.
- Met sales goal numbers in 2021
- Answered customer questions regarding sizing, accessories, and any questions on products/ services we offered
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Customer Service Representative
Ziglift Material Handling
Santa Fe Springs, CA
04.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls and provided quick quotes to boot sales for the company
Recruiter
Repower Solar
Orange, CA
07.2014 - 03.2015
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines..
- Pre-screened resumes and phone calls brought in high qualified candent for interviews for open positions
Sales Associate
Image Quest At Disneyland
Anaheim, California
10.2012 - 06.2014
- Engaged with customers to apply for Disney Visa Rewards credit card
- Helped customers through application
- Processed credit card applications
Education
Communications
California State University - Fullerton
Fullerton, CASkills
Exceptional customer service
Strategic planning
Relationship building
Positive and upbeat
Business growth and retention
Timeline
Customer Service Representative /Sales Manager
Shelf Master
09.2016 - 01.2022
Customer Service Representative
Ziglift Material Handling
04.2015 - 09.2017
Recruiter
Repower Solar
07.2014 - 03.2015
Sales Associate
Image Quest At Disneyland
10.2012 - 06.2014
Communications
California State University - Fullerton