Summary
Overview
Work History
Education
Skills
Timeline
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Karen Avila

Account Manger/ Customer Service
Santa Ana,California

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative /Sales Manager

Shelf Master
Anaheim, United States
09.2016 - 01.2022
  • Analyzed customer needs and put together a quote/ presentation pitch to best optimize their space in the warehouse
  • Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors, looking for unique ways to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Met sales goal numbers in 2021
  • Answered customer questions regarding sizing, accessories, and any questions on products/ services we offered
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Customer Service Representative

Ziglift Material Handling
Santa Fe Springs, CA
04.2015 - 09.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls and provided quick quotes to boot sales for the company

Recruiter

Repower Solar
Orange, CA
07.2014 - 03.2015
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines..
  • Pre-screened resumes and phone calls brought in high qualified candent for interviews for open positions

Sales Associate

Image Quest At Disneyland
Anaheim, California
10.2012 - 06.2014
  • Engaged with customers to apply for Disney Visa Rewards credit card
  • Helped customers through application
  • Processed credit card applications

Education

Communications

California State University - Fullerton
Fullerton, CA

Skills

Exceptional customer service

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Timeline

Customer Service Representative /Sales Manager

Shelf Master
09.2016 - 01.2022

Customer Service Representative

Ziglift Material Handling
04.2015 - 09.2017

Recruiter

Repower Solar
07.2014 - 03.2015

Sales Associate

Image Quest At Disneyland
10.2012 - 06.2014

Communications

California State University - Fullerton

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Karen AvilaAccount Manger/ Customer Service