Lori Callahan
Fernandina Beach,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communications.
Overview
7
7
years of professional experience
Work History
Guest Coordinator
Ulta Beauty Inc.
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Keep track of Stylists Sales and goals.
Preschool Teacher
KidZone Learning Center
01.2021 - 12.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Preschool Teacher
A Step Ahead Learning Center
01.2020 - 12.2020
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
Sales Associate
Bass Pro Shops
11.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Operations Associate Manager
Sephora Inside JCPenney
09.2016 - 11.2017
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC05.2017
Skills
- Conflict Resolution
- Team Collaboration
- Guest Relations
- Management
- Cross-functional Coordination
- Money Handling
Timeline
Guest Coordinator
Ulta Beauty Inc.
07.2022 - Current
Preschool Teacher
KidZone Learning Center
01.2021 - 12.2021
Preschool Teacher
A Step Ahead Learning Center
01.2020 - 12.2020
Sales Associate
Bass Pro Shops
11.2017 - 01.2019
Operations Associate Manager
Sephora Inside JCPenney
09.2016 - 11.2017
High School Diploma -
Carolina Forest High School
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