Summary
Overview
Work History
Education
Skills
Customer Satisfaction
Timeline
AssistantManager

Michael Webb

Frankfort,KY

Summary

Personable and motivated customer service professional, 19+ years of providing exceptional customer support and fostering strong relationships. Skilled in offering solutions, excellent phone etiquette, and utilizing sales tools. Proven entrepreneur with expertise in operational management, business development, and marketing to drive success.

Overview

50
50
years of professional experience

Work History

Retirement II

Myself
04.2024 - Current

Having sold my business of six years, I chose to have time to review the current employment market and chart a course that would be fulfilling and challenging.

Owner/Operations Manager

Community Que BBQ, LLC
04.2018 - 04.2024

Applied sound business principles to ensure success;

☆Time Management

☆Custome Service Excellence

☆Efficiency & Financial Management

☆Adaptability

Retirement #1

Myself
05.2015 - 04.2018

May 15th, 2015

A new chapter begins and I am exicted to try it out.

Customer Business Manager

Franklin Automotive Group
10.2003 - 05.2015

• Provided customer assistance by introducing clients to various vehicle purchase options resulting in seamless sales procedures.

• Delivered exceptional customer service by addressing client inquiries and concerns yielding results of higher customer satisfaction, and as a Licensed Insurance Property and Casualty Producer with Franklin Insurance Group, the customer was offered the option to bundle insurance coverage for additional savings and customer service

Sales Director, Business Development

Automobile Industry
08.1974 - 10.2003

I developed experience through educational classes, seminars, and workshops from General Motors, Ford, and Toyota, along with their lenders. These programs covered managing individual departments and dealership.

Education

Some College (No Degree) -

Indeed! Assessments
Austin, TX

Some College (No Degree) -

Kentucky State University
Frankfort, KY

Skills

    ● Customer Relations and Service: Customer Satisfaction, Customer Retention

    ● Leadership & Management: Hiring, Training, Team Collaboration

    ● Finance & Insurance: Loan Origination, Financial Reviews

    ● Business Operations: Time Management, Operational Efficiency

    ● Communications: Interpersonal Communications

    ● Problem Solving: Analytical Thinking

    ● Compliance & Documentation: Regulatory Knowledge, Customer Documentation

    ● Customer Service Writer: Clear Communications With Customer & Service Personnel, Consice customer estimates

Customer Satisfaction

My interpersonal skills and ability to connect with a customer allows me to find the reason they connected to us and bond with them as I focus on their needs, keeping the conversation all about them.

Timeline

Retirement II

Myself
04.2024 - Current

Owner/Operations Manager

Community Que BBQ, LLC
04.2018 - 04.2024

Retirement #1

Myself
05.2015 - 04.2018

Customer Business Manager

Franklin Automotive Group
10.2003 - 05.2015

Sales Director, Business Development

Automobile Industry
08.1974 - 10.2003

Some College (No Degree) -

Indeed! Assessments

Some College (No Degree) -

Kentucky State University
Michael Webb