Krista Abel
Riverview,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Service Communicator
Rush Enterprises
11.2013 - Current
- Improved communication strategies by developing and implementing comprehensive messaging plans
- Strengthened team productivity with effective project management and clear communication guidelines
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally
- Enhanced team efficiency by implementing streamlined procedures for daily operations
- Developed strong relationships with customers, resulting in repeat business and increased loyalty
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction
- Met with customers to discuss service needs and develop effective and practical solutions
- Developed written plans and obtained customer consent to proceed
- Developed and maintained positive relationships with customers to build rapport and trust
- Monitored service staff performance and provided feedback for improvement
- Coordinated with other departments to maintain streamlined and productive workflow
- Developed department processes and procedures to boost customer satisfaction
- Assisted in organizing and overseeing assignments to drive operational excellence
- Defined clear targets and objectives and communicated to other team members
Bartender
Millers Ale House
12.2008 - 01.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
Service Writer
Lott Mather Pontiac/Buick/GMC
06.2007 - 12.2008
- Improved customer satisfaction by providing timely and accurate service estimates
- Streamlined repair order processes for increased efficiency and productivity
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments
Education
Associate of Applied Business -
South University
01.2014
Skills
- Assertiveness
- Operational Improvements
- Staff Training and Development
- Compliance Reviews
- Software Applications
- Claims Submissions
- Warranty Management
- Critical Thinking
- Time Management
- Account Monitoring
- SAP Knowledge
- Account Reconciliation
- Microsoft Office Proficiency
- Aging Reports
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Automotive industry experience
- Strong organization
- Complex Problem-solving
- Memory retention
- Time management
- Decision-making
- Data entry
- New hire training
- Work order processing
- Performance improvement
- Computer skills
- Basic accounting
- Remote office availability
- Service standard compliance
- Administrative and office support
- Organizational growth
- Policies and procedures adherence
- Research proficiency
- Problem resolution
- Microsoft office
- Task prioritization
- Self motivation
- Attention to detail
Service Of Excellence Award
Award for excellence of service. Stepping in to fill any position needed, going above and behind to ensure great customer service. Taking on additional duties and ensuring the companies ethics and compliance procedures are being followed.
Timeline
Service Communicator
Rush Enterprises
11.2013 - Current
Bartender
Millers Ale House
12.2008 - 01.2013
Service Writer
Lott Mather Pontiac/Buick/GMC
06.2007 - 12.2008
Associate of Applied Business -
South University
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