AFAF AKDIM
Doha,Qatar
Summary
Results-driven Luxury Retail Team Manager with over 15 years in luxury fashion, clienteling, and VIP relationship management. Led teams of up to 12 professionals while managing 50–100 VIP clients. Focused on enhancing customer loyalty, driving sales performance, and ensuring top-tier luxury service.
Overview
19
19
years of professional experience
Work History
Team Manager
GUCCI
Doha, Qatar
01.2021 - Current
- Lead, coach, and develop a team of 12 luxury retail professionals, ensuring excellence in customer experience and brand representation.
- Support commercial objectives through sales leadership, customer retention strategies, and operational excellence.
- Drove personalized client engagement activities that strengthened loyalty and repeat business, fostering long-term customer relationships.
- Recognized for strong leadership, client engagement, and contribution to store performance.
- Collaborated with senior management on talent development and succession planning, aligning team capabilities with business priorities.
- Developed training materials to enhance employee performance and engagement.
- Managed inventory levels to maintain optimal stock availability in-store.
- Analyzed sales data to identify trends and drive strategic decisions.
- Facilitated team meetings to align goals and share best practices regularly.
- Oversaw visual merchandising standards to showcase products effectively in stores.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Coached team for success by using corrective action processes
Store Supervisor
STYLE DE VIE
Doha, Qatar
01.2019 - 01.2021
- Supervised daily boutique operations and ensured adherence to customer experience standards, enhancing team collaboration.
- Coordinated staff scheduling and inventory control to streamline operational execution.
- Supported sales performance through customer-focused service and operational efficiency.
- Addressed customer concerns promptly, contributing to sustained high levels of customer satisfaction.
Senior Fashion Advisor
CHRISTIAN DIOR COUTURE
Qatar
01.2016 - 01.2019
- Organized private shopping appointments and exclusive luxury client experiences.
- Executed CRM and client engagement strategies to enhance client loyalty and retention.
- Executed CRM and client engagement strategies focused on loyalty and retention.
- Maintained detailed client profiles and utilized customer insights to drive sales growth.
- Facilitated relationship-driven luxury sales to support overall commercial success.
Senior Cabin Crew Supervisor
ETIHAD AIRWAYS
01.2008 - 01.2013
- Supervised cabin crew teams, enhancing leadership and communication skills while delivering premium customer service to international clientele.
- Supervised daily operations of crew members to ensure efficient workflow.
- Coordinated shift schedules to optimize staffing and meet operational needs.
- Trained new team members on safety protocols and service standards.
Cabin Crew Member
QATAR AIRWAYS
01.2007 - 01.2008
- Provided exceptional customer service to passengers during flights.
- Provided exceptional customer service and enhanced passenger experience in multicultural settings.
- Ensured safety procedures were followed for all onboard activities.
- Assisted with in-flight meal service and beverage distribution.
Education
Bachelor of Science - Economics
Université des Sciences
Casablanca / Montpellier Skills
- Luxury Retail Management
- Luxury Fashion Sales
- Clienteling
- VIP Client Relations
- Luxury Client Management
- Retail Operations
- Customer Experience
- Team Leadership and coaching
- Talent development
- Strategic planning
- Sales leadership
- Visual merchandising
Languages
Arabic
First Language
English
Proficient
C2
French
Proficient
C2
Timeline
Team Manager
GUCCI
01.2021 - Current
Store Supervisor
STYLE DE VIE
01.2019 - 01.2021
Senior Fashion Advisor
CHRISTIAN DIOR COUTURE
01.2016 - 01.2019
Senior Cabin Crew Supervisor
ETIHAD AIRWAYS
01.2008 - 01.2013
Cabin Crew Member
QATAR AIRWAYS
01.2007 - 01.2008
Bachelor of Science - Economics
Université des Sciences