Afaf Farhat
Tallahassee,FL
Summary
Well-organized Deli clerk skilled at providing customers with accurate and quick service. Offering five years of experience in customer service, preparing different pre-made meals and stocking and organizing sales floor. Team player dedicated to adhering to strict service standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli clerk
Publix
02.2018 - Current
- Work as AM production for fresh salads and meal at grab and go cooler
- Always maintain perfect customer service to help customers get their need
- Train new employees
- Solve customers' and employees' problems
- Lead shift and lead team to ensure task is being done by assigned time.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared salads, soups and sandwiches for customers.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Recruiter
Thesocialtalks
10.2022 - 12.2022
- Post job on LinkedIn
- Scan resumes
- Send emails to talented candidates
- Schedule interviews
- Interview candidates
- Hired 7 qualified candidates
- Helped Thesocialtalks by hiring talented journalists, editorials, and graphic designers.
Sales associate
Macy’s
10.2017 - 02.2018
- Worked as sales floor support
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Helped to maintain sales floor display as organized as possible, put back goods where it belongs
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
Education
High School Diploma -
Al- AQSA HIGH SCHOOL
Dubai06.2015
BS - Human Resources Management
FLORIDA STATE UNIVERSITY
05.2023
Associate of Arts degree - Business Administration
TALLAHASSEE COMMUNITY COLLEGE
12.2019
Skills
- Superior critical thinking
- Problem solving
- Ability to learn fast
- Upbeat personality/Motivated
- Able to handle rejection
- Reliable & Dependable
- Professional and courteous attitude
- Ability to be trained and take direction
- Leadership
- Professional in Microsoft Office
- Pleasant and trustworthy
- Team player
- Proper Waste Disposal
- Proper Storage Procedures
- Cash Register Operation
- Customer Needs Assessment
- Stocking and Replenishing
- Public Speaking
- Database Creation
- Contract Negotiation
- Data Analysis
- Talent Acquisition
- Assessments and Qualifications
- Project Recruiting
- Behavioral Interviewing
- Excel Spreadsheets
- Verbal and Written Communication
Certification
- Crisis management, Goodwill -2017
- Communication strategies, Goodwill - 2017
- Time management, Goodwill - 2017
- Disability awareness, Goodwill
- Conflict Resolution, Goodwill - 2017
Languages
Arabic
Native or Bilingual
Timeline
Recruiter
Thesocialtalks
10.2022 - 12.2022
Deli clerk
Publix
02.2018 - Current
Sales associate
Macy’s
10.2017 - 02.2018
High School Diploma -
Al- AQSA HIGH SCHOOL
BS - Human Resources Management
FLORIDA STATE UNIVERSITY
Associate of Arts degree - Business Administration
TALLAHASSEE COMMUNITY COLLEGE
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