Afania Saint-Eloi
Winter Haven,FL
Summary
Patient Support Technician with background in providing essential care and assistance to patients in diverse healthcare settings. Strong skills include maintaining patient comfort, assisting with daily living tasks, and monitoring vital signs. Previous roles involved closely collaborating with clinical teams, contributing to effective patient care and satisfaction. Demonstrated ability to adapt quickly in fast-paced environments and manage multiple responsibilities simultaneously.
Overview
13
13
years of professional experience
Work History
Patient Support Technician
BayCare Health System Inc.
Winter Haven, FL
10.2014 - Current
- Answered incoming calls, scheduled appointments, and managed patient records.
- Greeted visitors in a professional manner and provided assistance as needed.
- Ensured that all relevant documents were accurately completed and filed away properly.
- Maintained an organized system for filing medical records in accordance with HIPAA regulations.
- Performed administrative duties such as data entry, scanning documents, photocopying.
- Managed daily operations of the office including ordering supplies and equipment.
- Assessed patient needs and provided appropriate support services accordingly.
- Organized transport services for patients when necessary.
- Provided emotional support to family members or caregivers during difficult times.
- Attended educational workshops or seminars related to patient care topics.
- Recorded patient conditions and vital signs before and after medical operations.
- Applied general knowledge, front-desk administration skills and clinical skills to patients in hospital, improving response to issues.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Provided physical support to patients to assist in performing daily living activities.
- Carried messages or documents between departments.
- Couriered items within hospital, delivering to appropriate individuals.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Changed soiled bed linens, drapes and cubicle curtains.
- Changed bed linens, drapes or cubicle curtains.
Certified Nursing Assistant
Opis Management Resources LLC
Lakeland, FL
01.2012 - 10.2014
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Education
Medical Billing And Coding - Medical Biling And Coding
Polk State College
Winter Haven, FL12-2016
Associate of Science - Medical Assisting
Southern Technical College
Orlando, FL08-2014
Skills
- Confidentiality
- Vital signs monitoring
- Critical Thinking
- Medical terminology knowledge
- Task Prioritization
- Time Management
- Problem-solving abilities
- Self Motivation
- Medical Supply Stocking
- Trash Collection
- Patient transportation
- CPR Certified
- Patient Feeding
- Medical Documentation
Languages
French
Professional
Creole
Full Professional
Accomplishments
Employee of the month award, Completion of Quality Achievement Program.
Timeline
Patient Support Technician
BayCare Health System Inc.
10.2014 - Current
Certified Nursing Assistant
Opis Management Resources LLC
01.2012 - 10.2014
Medical Billing And Coding - Medical Biling And Coding
Polk State College
Associate of Science - Medical Assisting
Southern Technical College