MELISSA SMOTHERS
Coldwater,MI
Summary
Driven professional with a track record of enhancing client satisfaction at Beginnings Care for Life Center and Meijer through effective problem-solving and project management. Skilled in customer service and cash control accuracy, demonstrating reliability and attention to detail. Excelled in teamwork, fostering collaboration, maintains a willingness to learn new skills and seeks to serve community members.
Overview
18
18
years of professional experience
Work History
Retail Cashier
Meijer
04.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Ensure that every customer has the best possible Meijer experience.
Client Service Manager
Beginnings Care For Life Center
10.2006 - 07.2020
- Enhanced client satisfaction by addressing concerns and providing timely solutions and maintain client confidentiality.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Responsible for training of volunteer workforce according to the processes and procedures based on the mission statement of Beginnings Care for Life Center. Conducted quarterly team meetings for open communication and on-going education.
- Manage daily office operations by communicating professionally with clients, volunteers, co-workers and outside community assistance professionals.
- Design and revise forms used by volunteers on Word and Excell
Education
Microsoft Word
Kellogg Community College
Coldwater, MIElementary Education
Moody Bible Institute
Chicago, ILHigh School Diploma -
Boca Raton Christian School
Boca Raton, FL06.1984
Skills
- Customer Service
- Teamwork and Collaboration
- Reliability and punctuality
- Attention to detail including documenting information accurately, promptly and legibly
- Payment Processing
- Cash Control Accuracy
Timeline
Retail Cashier
Meijer
04.2023 - Current
Client Service Manager
Beginnings Care For Life Center
10.2006 - 07.2020
Microsoft Word
Kellogg Community College
Elementary Education
Moody Bible Institute
High School Diploma -
Boca Raton Christian School
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