Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Chidera Ugwu

Sociologist
Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head of Marketing position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Head of Marketing

Recks Resources And Technology LTD
Lagos , Lagos
01.2021 - Current
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Designed innovative branding and product strategies.
  • Developed and strengthened business partnerships at all levels.
  • Developed strategies to incorporate PR and media to further enhance brand and build market share.
  • Increased market awareness and penetration through development of creative collateral.
  • Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
  • Coordinated teams of design and implementation professionals to manage all project objectives.
  • Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.
  • Mitigated risks by staying current on changes in federal and state laws and communicating those changes to team members.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Managed over 50 customer calls per day

Customer Service Representative

Comfort Home Health Care INC
Houston, AL
01.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed over 40 calls per day

Education

Bachelor of Science - Sociology

University of Houston - Downtown
Houston, TX
12.2021

Associate of Science - Sociology

Houston Community College
Houston, TX
12.2018

Skills

  • Sales Forecasting
  • Product Promotion
  • Product and Service Specification
  • Strategic Planning and Alignment
  • Market Trends Analysis
  • Market Research Analysis
  • Complex Problem Solving
  • Marketing Strategy Development
  • Google Analytics
  • Performance Evaluations
  • Marketing Program Management
  • Trade Show Coordination
  • Product Development Consultations
  • Detail-Oriented
  • Contract Negotiation
  • Training and Onboarding
  • Strategic Marketing

Languages

English
Native or Bilingual

Timeline

Head of Marketing

Recks Resources And Technology LTD
01.2021 - Current

Customer Service Representative

Comfort Home Health Care INC
01.2021 - Current

Bachelor of Science - Sociology

University of Houston - Downtown

Associate of Science - Sociology

Houston Community College

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Chidera UgwuSociologist