Breanna Flores
Hobbs,NM
Summary
Seeking gainful employment to acquire work experience, new skills, and knowledge on a daily basis. Eager to demonstrate potential and prove value to any prospective employer willing to provide an opportunity. Recognized for dedication, loyalty, and volunteer work at Teen Court Of Lea, CO with a Certificate of Appreciation. Also awarded a plaque for positively impacting the lives and educational goals of individuals inspired by talent as a tutor at Teen Court Of Lea, CO.
Overview
8
8
years of professional experience
Work History
Answering Service Operator
Caprock Communications
12.2013 - 04.2014
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Relayed and transcribed written and verbal messages to Oilfield Company Employees.
- Ensured a high level of customer service through a friendly and polite demeanor.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered customer telephone calls promptly and in an appropriate manner.
Sales Associate
Lowe's Home Improvement
06.2011 - 09.2011
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Directed individuals to merchandise locations.
- Developed positive customer relationships through friendly greetings and excellent service.
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Managed customer cash and credit card transactions using company point of sale system.
- Organized racks and shelves to maintain visual appeal of the store.
- Answered questions regarding store policies and merchandise.
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
Cashier
Lowe's Home Improvement
08.2010 - 10.2010
- Scanned items, weighed special purchases and entered codes to properly price items.
- Restocked and fronted checkout merchandise to increase sales.
- Stocked and maintained inventory levels according to store policies.
- Processed payments by check, cash, debit and credit and maintained accurate drawers.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Stocked and replenished merchandise according to store merchandising layouts.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Bank Teller
First American Bank
08.2009 - 11.2009
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Processed exchange and foreign currency.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained friendly and professional customer interactions.
- Sold cashier's checks, traveler's checks and money orders.
- Handled various accounting transactions.
Administrative Assistant
Teen Court of Lea Co
08.2008 - 11.2008
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Used various methods of data collection to research and record data successfully.
- Prepared documents in Word and Excel.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Sales Associate
Gamestop Corp.
07.2008 - 11.2008
- Worked collaboratively in team environment.
- Followed latest market trends to contribute suggestions seasonal buys.
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared merchandise for distribution and placement across sales floor.
- Accepted and processed returns.
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
- Maintained adherence to all company protocols.
- Organized products on racks and displays with focus on visual appeal and brand standards.
- Sourced hard to find items at other store locations to meet customer needs.
Carhop
Sonic Drive-In
08.2006 - 08.2007
- Welcomed guests and worked to meet all service needs in a timely manner.
- Adhered to all food-handling safety and sanitation standards.
- Maintained efficient delivery times during high-volume shifts.
- Ensured each order was accurate and delivered in a timely fashion.
- Delivered food items to individual cars and checked-in frequently with guests.
- Communicated with associates and management to foster quality service.
- Provided excellent customer service aligned with brand vision.
- Resolved guest complaints quickly and efficiently.
Education
I have taken Business Education and Accounting. I have attended NMJC and taken classes online and night classes to get my degree as an Administrative Assistant - undefined
Graduated at Hobbs Highs school in - undefined
May 2009
Skills
- Accounting, Administrative Assistant
- Verbal communication skills
- Telephone operation
- Data entry
- Documenting calls
- Customer communications
- Credit card processing
- Multi-line phone talent
- POS systems knowledge
- Exceptional time management skills
- Proficient in cash management
- Positive and friendly
- Computer literate
- Motivated team player
- Quick learner
- Forklift operator
Additional Information
- Work Experience Gamestop Lovington Hwy. 575-492-0380 I started 7/28/08 and Ended 11/3/08. I was a sales associate. I worked with customers. I quit, because I was not working enough hours. I was working only 10 hours a week. Sonic 2216 N Dal Paso 575-393-8544 I started 8/13/06 and Ended 8/10/07 I worked as a carhop. Then later on moved up to fountain and taking orders from customers. I quit, because I was working overtime all the time when asked and working over 40 to 50 hours a week. It was interfering with classes in school. Teen Court of Lea Co. 803 N Linam 575-393-7743 I started 8/16/08 and ended 11/12/08 I was a secretary. I filed paperwork, copied, and answered phone calls when needed. I quit, because personal conflict, will explain in person, if asked. First American Bank 1120 W Joe Harvey Blvd.575-393-9675. I started 8/11/09 and ended 11/22/09 I was a bank teller, dealt with money and customer service. Was employed for this job by Spherion Staffing Company. Lowe's 1510 W Joe Harvey Blvd. 575-492-3230 I started 8/22/10 and ended 10/14/10. Was cashier. Had to leave due to pregnancy Lowe's
Volunteer Work
I volunteered as a tutor for Teen Court of Lea Co. I tutored an hour every day after school. I also volunteered as an Attorney for Teen Court of Lea Co. I worked with other kids and met different judges from New Mexico. I learned many new things. I also volunteered to do fundraisers for Teen Court and was rewarded trips. For my volunteer work I was able to go on a trip to Washington Dc, and Santa Fe New Mexico. Did volunteer work for CASA organizing all their storage buildings and getting things ready for their annual Christmas events.
Timeline
Answering Service Operator
Caprock Communications
12.2013 - 04.2014
Sales Associate
Lowe's Home Improvement
06.2011 - 09.2011
Cashier
Lowe's Home Improvement
08.2010 - 10.2010
Bank Teller
First American Bank
08.2009 - 11.2009
Administrative Assistant
Teen Court of Lea Co
08.2008 - 11.2008
Sales Associate
Gamestop Corp.
07.2008 - 11.2008
Carhop
Sonic Drive-In
08.2006 - 08.2007
I have taken Business Education and Accounting. I have attended NMJC and taken classes online and night classes to get my degree as an Administrative Assistant - undefined
Graduated at Hobbs Highs school in - undefined
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