Rholiya Williams
Brandon,FL
Summary
Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Charleighs closet llc
Tampa, FL
03.2020 - 12.2021
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
- Provided assistance to clients
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
Medical Receptionist
Csl Plasma
Tampa, FL
01.2016 - 02.2020
- Protected patient data through strict compliance with HIPAA requirements
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Greeting donors at plasma collection center and conducting series of registration procedures to verify donor suitability for the plasma pheresis process
- In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process
- The screening procedures includes but are not limited to: assessing the self- administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature
- Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels
- Educate new donors on the use of therapeutic products made from donated plasma
- This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor
- Ensures that all donor questions are answered timely, accurately and professionally
- Involved in registering applicant and transfer donors
- Alerts Group Leader or Supervisor of donor flow issues
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Virtual Customer Service Representative
Rave Tampa LLC
Tampa, FL
02.2010 - 04.2016
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Resolved issues based on thorough investigations of concerns
- Built trust with callers through empathy and skilled support
- Met customer needs consistently, quickly determining, defining, and resolving issues.
- Managed over 75 customer calls daily
Education
Diploma -
Penn Fosster
Online09.2020
Skills
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Account Management
- CRM Software
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Order and Refund Processing
- Understanding Customer Needs
Timeline
Customer Service Representative
Charleighs closet llc
03.2020 - 12.2021
Medical Receptionist
Csl Plasma
01.2016 - 02.2020
Virtual Customer Service Representative
Rave Tampa LLC
02.2010 - 04.2016
Diploma -
Penn Fosster
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