Hi, I’m
AFENI MCCREA
Miramar,Fl
Summary
A twenty one year old sophomore in College student. Seeking an advance position with a progressive company where abilities will have valuable impact due to advancements. Where comfortability and growth can happen. Here is some eye openers about me. Highly experienced Walgreens Shift Leader known for representing team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Diligent with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
6
years of professional experience
Work History
WALGREENS, EMPLOYEDSouthwest Ranches , FL
CASHIER/Sales Associate Team Leader
02.2020 - Current
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeting customers as they enter store.
- Asking customers if they need any help if i suspect they are searching for item and can not find it.
- Push Walgreens (generic) brand items.
- Cash customers out and if we have any sales going on or donations let them know/ask if they will like to make donations and make sure to inform each customer about every donation/sale.
- Persuade every customers to sign up for my walgreens.
- Answer every phone call that comes in and help them to best of my ability.
- Prepare photo orders for customers so when they come to pick up it’s ready for them upon arrival.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with minimal discrepancies (2 or less).
4 Cell Fix
SALES ASSOCIATE
06.2018 - 07.2019
Job overview
- Taking customers in for phone repairs
- Taking deposits if needed
- Taking bill payments
- Selling phone accessories and phones
- Keeping store clean and organized at all times
- Promoting store on all social sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Manager over 30 customers a day.
Education
Broward College7200 Pines Blvd
High School Diploma
06.2024
University Overview
GPA: 2.7
Skills
- Excellent Manners
- Locating Merchandise
- Exceeding Customer Expectations
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Item Ticketing and Pricing
- Sales and Promotions
- Safety and Cleanliness Standards
- Store Opening and Closing
- Time Management
- Stocking and Receiving
- Retail Knowledge
- Sales Leadership
- Answering Customer Questions
- Returns and Refunds
- Multitasking
- Fast learner
- Tidiness
- Good listener
- Honest
- Cash Handling
- Engaging with Diverse Customers
- Store Policies and Procedures
- Customer Service
- Merchandising and Display
- Order Processing
- Excellent Written and Verbal Communication
Additional Information
References
Shawnee Sumpter
Former Teacher
7862661731
Stephanie Bankston
Friend Mom
9544397976
Paulette Womble
Older Sister
9544831342
Timeline
CASHIER/Sales Associate Team Leader
WALGREENS, EMPLOYED
02.2020 - Current
SALES ASSOCIATE
4 Cell Fix
06.2018 - 07.2019
Broward College
High School Diploma
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