Angela Ferranti
Baltimore,MD
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Lobby Attendant
Canopy By Hilton
04.2021 - 08.2024
- Provided assistance to guests when they had questions about the property,area;s around the hotel
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Maintained lobby, hallway, and restroom cleanliness using various sanitation practices.
- Provided exceptional customer service to promote positive experience throughout there stay.
Laundry Supervisor
Sheraton Hotels
04.2020 - 03.2021
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeper
Delta Hotels By Marriott
03.2019 - 04.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Lobby Attendant
The Embassy Suites
10.2008 - 08.2019
- Maintained lobby, hallway, and Restroom cleanliness using various sanitation practices.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at in and around facility.
- Worked with other staff members for smooth theater operations.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Housekeeping Room Attendant
Marriott Waterfront Hotel
01.2008 - 08.2008
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
Cashier
Towson State University
02.2008 - 03.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Floor Stock Clerk
The Body Shop, Store
01.2006 - 02.2007
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Processed payments and provided receipts to establish proof of transaction.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD05.2008
Skills
- Discretion and Confidentiality
- Dependability
- Guest Relations
- Strong Organization
- Excellent customer service
- Strong Work Ethic
- Local Attraction Information
- Problem-Solving
- Active Listening
- Time Management
- Workload Management
- Professional Demeanor
- Excellent Communication
- Restroom Inspection
Timeline
Lobby Attendant
Canopy By Hilton
04.2021 - 08.2024
Laundry Supervisor
Sheraton Hotels
04.2020 - 03.2021
Housekeeper
Delta Hotels By Marriott
03.2019 - 04.2020
Lobby Attendant
The Embassy Suites
10.2008 - 08.2019
Cashier
Towson State University
02.2008 - 03.2008
Housekeeping Room Attendant
Marriott Waterfront Hotel
01.2008 - 08.2008
Sales Floor Stock Clerk
The Body Shop, Store
01.2006 - 02.2007
High School Diploma -
Owings Mills High School
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained and mentored few employees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offHealthcare benefitsFlexible work hoursLanguages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Interests
Reading
Music
International Television
Computer tinkering
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