Amy Burch
Summary
Human Resources Benefits Coordinator with 2 years of experience in HR serving as front-line touchpoint for employee benefits administration and human resources programs and processes. Maintains working knowledge of modern human resources management principles and practices to successfully administer employee benefits suite and wellness programs. Routinely analyzes confidential data, prepares reports and maintains accurate records, file systems and manuals while prioritizing multiple tasks to meet deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
HR Benefits Coordinator
LiquidAgents Healthcare
03.2022 - 02.2024
- Administration of traveling nurses' benefits
- Building HR Files
- Reconciling Aflac AdHoc report
- Collaborated with Compliance
- Sending out digital temporary insurance ID cards.
- Developed comprehensive annual open enrollment materials, facilitating a smooth process for all employees.
- Facilitated open enrollment processes and coordinated paperwork to to assist employees with benefit options.
- Collaborated with payroll department to resolve any discrepancies related to benefits deductions or adjustments.
- Conducted regular audits of benefit records to identify errors or inconsistencies that required correction or follow-up action.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Facilitated seamless transitions between benefit providers when necessary due to mergers/acquisitions or plan changes.
- Managed relationships with insurance carriers and vendors, ensuring quality service delivery to employees.
- Streamlined benefits administration processes, resulting in increased efficiency and accuracy in recordkeeping.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP.
- Served as the primary point of contact for employee benefits inquiries, addressing concerns promptly and accurately.
- Proved successful working within tight deadlines and a fast-paced environment.
Sr. Compliance Reporting Specialist
Draeger US Interlock
12.2020 - 01.2022
- Assist Probation Officers, Clients, Lawyers, and Service technicians with interpreting data downloaded from Ignition Interlock Device
- Primary and back-up assists with all states
- Preparing quarterly and monthly reports for my states
- Handling all of Pennsylvania clients' paperwork and reporting.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed strong client relationships through consistent communication and attentive service.
- Maintained database systems to track and analyze operational data.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Generated reports detailing findings and recommendations.
- Followed all company policies and procedures to deliver quality work.
Executive Assistant to the President
American Fire Sprinkler Association
10.2019 - 12.2020
- Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
- Paid attention to detail while completing assignments.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Coordinated events and worked on ad hoc projects.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and vice presidents.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Scheduled virtual and in-person meetings
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Collaborated with cross-functional teams to achieve project milestones on time and under budget.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Promoted team productivity by keeping supplies organized and well-stocked.
Accounts Payable Manager
Integrity Cabinets
04.2018 - 09.2019
- Worked with Megatel builders scheduling deliveries of cabinets to new homes
- Invoicing using Quickbooks
- Reconciled AMEX statements
- Reconciled bank statements
- Maintained spreadsheets for open invoices and charge backs.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Managed accurate and timely processing of over 300 invoices per month.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
Executive Assistant to Financial Advisor
Wright Insurance and Retirement Services
10.2017 - 04.2018
- Handle all applications for Investors (new and established), handle checks for investments, printing performance reports, retirement analysis, E & 0 certificates
- Went through extensive security and background check with Signator/JohnHancock
- Handled eleven rental properties, rent payments, scheduling repairs, preparing eviction documents, and handling calls from tenants, and paid property taxes
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened personal and business calls and directed to appropriate party.
- Filed paperwork and organized computer-based information.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
Freelance Writer Digital Marketing
Dax Media
09.2016 - 10.2017
- Authored tag lines and clip art that companies would purchase to promote their companies.
- Created content for websites and online publications.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Produced original, creative content for promotional advertisements and marketing materials.
- Brainstormed ideas to create useful content for clients.
- Managed competing deadlines with efficiency.
Executive Assistant/Office Manager
Guardian Financial Management
08.2015 - 09.2016
- Executive Assistant for two Financial Advisors
- Handled all applications for Annuities and Life Insurance
- Communicated directly with Independent Marketing Office regarding In-Process applications
- Responsible for receiving and processing large checks
- Proofread and verified compliance with SEC/FINRA requirements
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Used advanced software to prepare documents, reports, and presentations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Wrote reports, executive summaries and newsletters.
- Took company through a FINRA and SEC sanctioned audit
- Created invitations and RSVP cards for various seminars.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Corporate Staff Accountant/Executive Assistant to CFO
Jani-King, International
10.2013 - 08.2015
- Corporate Accounts Payable for Legal, Aircraft, Insurance, Advertising and Hangar Rents
- Regional Accounts Receivable including creating internal invoices for twenty-one regional offices
- Reconciling the American Express Corporate credit cards for Corporate, Regional and International personnel
- Maintained Excel spreadsheets for Legal invoices, Advertising sponsorships, Aircraft expenses and Rents for the Aircraft
- Worked closely with CEO, CFO, COO and company Controller
- Worked closely with Regional and International Office Managers, Executive Directors and Regional Directors
- Executive Assistant to the CFO and company Controller.
- Maintained strong relationships with interdepartmental teams to ensure seamless communication of financial information.
- Participated in special projects as needed, providing essential support to management during critical periods or initiatives.
- Collaborated with auditors to provide necessary documentation for successful audit completion.
- Prepared working papers, reports and supporting documentation for audit findings.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Maintained accuracy in general ledger accounts by performing thorough account analysis and reconciliation.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Identified discrepancies in financial records, resolving issues promptly to maintain integrity of financial data.
- Ensured timely completion of month-end close procedures for efficient financial statement preparation.
AR Supervisor
Trinity Disposal And Trucking (Gulftex Operating)
01.2010 - 01.2013
- Supervised team of five people who handled all AR Processing for this large company
- Processed all field tickets from trucks and delegated among the team and myself keying them into Quick Books to create invoices
- Mailed and emailed all invoices to customers
- Gathered requirements for AR Reports from Controller and CFO, created reports and rapidly responded to additional change requests.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Managed a diverse portfolio of client accounts, maintaining excellent communication and fostering trust with key contacts.
- Verified discrepancies and resolved clients' billing issues
- Reduced outstanding balances with diligent follow-up on overdue invoices.
- Improved cash flow by diligently monitoring aged receivables and taking appropriate collection actions as needed.
- Updated aging reports based on daily audits.
- Reconciled daily AR ledger and verified proper posting.
- Processed incoming payments in accordance with established financial policies.
- Negotiated favorable payment terms with customers, balancing company needs against client requirements for optimal results.
- Enhanced accounts receivable processes by implementing efficient tracking and reporting systems.
Executive Assistant
Gulftex Operating (Trinity Disposal And Trucking)
01.2008 - 01.2010
- Worked on projects with Land and Legal, Project Manager, Human Resources Manager, and on- staff CPA
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Processed Revenue Billing with Wolfe Pak Accounting software / Bank reconciliations in Wolfe Pak and Quick Books/ Prepared K-1 statements and 1099's for end of the year tax purposes
- Entered and posted all AFE/LOE bills into WolfePak
- Prepared previous year's vendor files for storage and prepared for new year's business
- Supported eight C-level on a day-to-day basis, making travel arrangements, car rentals, and hotel accommodations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized and coordinated conferences and monthly meetings.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Worked with senior management to initiate new projects and assist in various processes.
- Used advanced software to prepare documents, reports, and presentations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.1986
Skills
- Human Resources Management
- Data Analysis
- Benefits Explanation
- Special projects
- ADP
- Documentation And Reporting
- Benefits Administration
- Microsoft Office
- Multitasking Abilities
- Problem Resolution
- Computer Skills
- Problem-Solving
- Data Management
Accomplishments
- In first 6months on the job, was able to reduce the AR Aging from $200,000 past 120 days to $2,000 Past 120 days as AR Supervisor.
- Acquired tasks of internal invoicing for 21 regional offices in addition to handling my existing workload - by creating streamlined workflow procedures.
- Assisted in company audit when the financial statements had not been done in 10+years.
- Completed tasks required over two weeks early.
- During a SEC/FINRA audit, took a list of requirements for compliance requirements and completed all tasks for passing the audit.
- Helped company acquire substantial credit from Aflac
Timeline
HR Benefits Coordinator
LiquidAgents Healthcare
03.2022 - 02.2024
Sr. Compliance Reporting Specialist
Draeger US Interlock
12.2020 - 01.2022
Executive Assistant to the President
American Fire Sprinkler Association
10.2019 - 12.2020
Accounts Payable Manager
Integrity Cabinets
04.2018 - 09.2019
Executive Assistant to Financial Advisor
Wright Insurance and Retirement Services
10.2017 - 04.2018
Freelance Writer Digital Marketing
Dax Media
09.2016 - 10.2017
Executive Assistant/Office Manager
Guardian Financial Management
08.2015 - 09.2016
Corporate Staff Accountant/Executive Assistant to CFO
Jani-King, International
10.2013 - 08.2015
AR Supervisor
Trinity Disposal And Trucking (Gulftex Operating)
01.2010 - 01.2013
Executive Assistant
Gulftex Operating (Trinity Disposal And Trucking)
01.2008 - 01.2010
High School Diploma -
Haltom High School
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