Affiea Haston
Riviera Beach,FL
Summary
Seeking challenging opportunities where I can fully utilize my skills for the success of the organization while contributing strong customer service, leadership, and operational expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Documentation Assistant
SMS International Shore Operations
Miami, FL
10.2022 - Current
- Manged documentation and credit card processing for cruise passengers.
- Delivered high-quality customer service to ensure a positive cruise experience.
- Maintained accuracy with data entry and passenger records.
- Utilized Fidelio and Capture software systems.
- Sold cabin upgrades at the pier to increase revenue.
- Processed end-of-day cancellations and reconciliations.
- Trained and onboarded new hires.
- Maintained stamina and efficiency during 11-hour shifts.
- Developed and maintained strong relationships with clients to ensure high satisfaction levels.
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
Training Supervisor
USI Security
West Palm Beach, FL
11.2021 - 10.2022
- Supervised security personal and trained new hires.
- Patrolled assigned areas and monitored for suspicious activity.
- Responded to emergencies and coordinated with law enforcement and medical teams.
- Planned and executed strategies to increase business and drive profit growth.
- Managed crowd control at large events to ensure safety.
- Prepared detailed incident and assessment reports.
- Directed traffic during emergencies and incidents.
- Utilized Intervision and ExacqVision surveillance system.
- Applied de-escalation techniques to handle aggressive behavior.
- Protected property from theft, vandalism, and unauthorized access.
Senior Customer Service Representative
Palm Beach Outlets
West Palm Beach, FL
05.2014 - 03.2020
- Responded to high-volume phone and email inquiries.
- Delivered excellent customer service while meeting performance targets.
- Resolved customer complaints quickly to prevent escalation.
- Assisted with marketing campaigns and promotions.
- Managed refunds, cash handling, and reconciliation.
- Supported event setup and coordination.
- Communicated with vendors for maintenance and repairs.
- Helped train staff and supported team operations.
Receptionist
New England Development
West Palm Beach, FL
05.2015 - 05.2017
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone systems and scheduled appointments.
- Organized mail distribution and courier services.
- Maintained filing systems and office organization.
- Handled confidential documents with discretion, upholding privacy and security standards.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Addressed and resolved visitor complaints promptly, ensuring high level of customer satisfaction.
- Assisted in planning and execution of office events, contributing to positive workplace culture.
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate party if needed.
- Maintained clean and orderly reception area, including seating and reading materials.
- Monitored office inventory, placing orders for supplies before depletion to avoid work interruptions.
Training Supervisor
Sunstate Security
Riviera Beach, FL
02.2013 - 06.2014
- Supervised and trained security personnel.
- Conducted patrols and monitored property for security risks
- Responded to medical and security emergencies.
- Enforced safety procedures and building protocols.
- Worked with law enforcement on investigations.
- Performed luggage checks and monitored entrances and exits.
- Resolved conflicts using de-escalation techniques.
Education
No Degree -
Beauty School Of America
North Palm Beach, FL02-2019
No Degree -
New England Institute of Technology
West Palm Beach, FL06-2006
High School Diploma -
William T. Dwyer
Palm Beach Gardens, FL05-2004
Skills
- Problem Solving
- Critical thinking
- Typing
- Multiple Tasking
- Decision Making
- Team Building
- Sales
- Customer Service
- Organizational skills
- Recordkeeping proficiency
- Appearance scheduling
- Flexible schedule
- Follow-up calling
- Customer complaint resolution
- Event promotion
- Service support
- Customer service and care
- Policy cancellation
- Cold calling
- Relationship building
- Order fulfillment
- Problem-solving skills
- Clear communication
Certification
Cybersecutity
Timeline
Documentation Assistant
SMS International Shore Operations
10.2022 - Current
Training Supervisor
USI Security
11.2021 - 10.2022
Receptionist
New England Development
05.2015 - 05.2017
Senior Customer Service Representative
Palm Beach Outlets
05.2014 - 03.2020
Training Supervisor
Sunstate Security
02.2013 - 06.2014
No Degree -
Beauty School Of America
No Degree -
New England Institute of Technology
High School Diploma -
William T. Dwyer