AFI DJISSENOU
GAITHERSBURG,MD
Summary
Performance-driven and motivated Human Resources professional with over 3 years of experience in HR operations. Motivated, trustworthy, friendly and resourceful. Excellent management and planning skills.
Overview
7
7
years of professional experience
Work History
Human Resource Administrative Assistant
Ridgewells Catering INC.
03.2023 - 11.2023
- Assisted with basic HR inquires.
- Maintained calendars for HR, Sales, and Unit Contract departments including events and scheduled meetings.
- Collaborated with managers to identify and address employee relations issues.
- Ensured I-9 compliance as required.
- Maintained employees personnel files in an organized and orderly manner weekly using Paycom.
- Reviewed 20 resumes daily to schedule phone screening Interviews.
- Phone screened multiple candidates for open positions weekly.
- Scheduled Interviews for managers using Microsoft team's.
- Assisted in on-boarding and orientation of new employees.
- Communicated scheduling changes to relevant parties promptly.
Human and Labor Relations Assistant
Umbc Human Resources Department
06.2022 - 06.2023
- Administered to employee complaint/grievance process.
- Prepared necessary documentation for all case management concerns.
- Maintained over 100 confidential documents in an accurate manner using organizational skills.
- Scheduled multiple meetings via call and email for Director of Human and labor relations.
- Assisted in maintaining compliance with university policies and procedures related to labor relations and personnel matters.
- Served as an initial contact and liaison for intake and assessment of employee complaints.
HR Team Member Intern
The Borgen Project
01.2022 - 05.2022
- Assisted with writing job postings and job descriptions on social platforms and University job posting boards.
- Updated more than 15 job postings regularly using various platforms such as handshake, briefcase, and volunteer-match.
- Reviewed multitude of applicant resumes to identify qualified candidates weekly.
- Scheduled phone calls to answer questions regarding job opportunities.
- Scheduled virtual meetings using HR teams email with potential candidates and universities.
- Collaborated with a team in effort to raise over $500 for fundraising campaign.
- Handled HR duties with limited supervision.
Business office associate
Carmax
04.2020 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Engaged with customers through multiple phone lines to build business relationships.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Customer Service Representative Lead
The Home Depot Inc
04.2017 - 04.2021
- Implemented company policies and procedures for professional, cohesive customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed and updated databases to handle customer data.
Education
Bachelor Of Arts - Psychology
UMBC
08.2023
Associate Of Arts And Sciences - Business & Ssah Psychology
Montgomery College
Rockville, MD08.2017
Skills
- Microsoft Office Suite
- Google Workspace applications
- Pay-com Payroll System
- Data Entry
- SharePoint
- scheduling
- Slack
- Teams
- Zoom
- Employee Relations
- Talent Recruitment
- Computer Literacy
Timeline
Human Resource Administrative Assistant
Ridgewells Catering INC.
03.2023 - 11.2023
Human and Labor Relations Assistant
Umbc Human Resources Department
06.2022 - 06.2023
HR Team Member Intern
The Borgen Project
01.2022 - 05.2022
Business office associate
Carmax
04.2020 - 04.2021
Customer Service Representative Lead
The Home Depot Inc
04.2017 - 04.2021
Bachelor Of Arts - Psychology
UMBC
Associate Of Arts And Sciences - Business & Ssah Psychology
Montgomery College