Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Affiliations
Languages
Timeline
Generic

Afia Adu Gyamfi

Merrimack,NH

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Retail Sales Associate with areas of expertise include sales, customer relations and inventory management.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience
1
1
Certification

Work History

STNA/CNAa

IntelyCare, Inc.
02.2021 - Current
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Monitored vital signs, promptly reporting any abnormalities to supervising nurse which is useful in detecting and monitoring medical problems in patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.

Mentor Aide

STNA
01.2020 - 08.2020
  • Assist in patient Admission through:

i. Cataloguing personal belongings of patients

ii. Double checking accurate dietary instructions with dietary staff

iii. Providing the needed amenities to residents upon arrival to make their stay wonderful.

  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Enhanced mentee performance by providing personalized guidance and support.

Sales Associate

Fragrance Outlet
04.2019 - 07.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product being offered.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Crew Member/Cashier

Raising Cane's
10.2018 - 01.2019
  • Greeted customers and made them feel welcome.
  • Operated front and drive-through cash registers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Brewed tea, made lemonade, and changed out drink station syrups.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Stocked front counter and self-serve counter.
  • Improved customer satisfaction by providing friendly and efficient service at register.
  • Enhanced team productivity by maintaining clean and organized workspace for crew members.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers as well as helping in making condiments.

Education

Bachelor of Arts in Psychology -

Kent State University
Kent, OH
08.2018

Skills

  • Patient care (Dementia/Alzheimer/Senior Care)
  • Post-Acute care
  • Customer service
  • Cash handling
  • Mentoring, patient and family education
  • Data and specimen Collection
  • Sales
  • Basic Life Support (CPR)
  • Healthcare ethics, HIPAA and OSHA compliance
  • Ambulation/mobility, and activities of daily living(ADLs) Assistance
  • End of life care
  • Pressure Ulcer Prevention
  • Documentation (of behaviors, intake and outputs, and ADLs)
  • Emotional Support

Accomplishments

Employee of the year for the state of New Hampshire intelycare

Certification

  • State Tested Nursing Assistant, 02/01/20 - 01/01/2026, No. 402247790220, Ohio
  • Licensed Nursing Assistant, 12/01/20 - 01/22/2026. No. 064924-24, New Hampshire
  • BLS/CPR Certification, 07/01/23, 07/01/25

Assessments

  • Sales skills, 10/01/20, Proficient, Influencing and negotiating with customers
  • Home health aide skills, 10/01/20, Proficient, Providing care to patients in a home setting

Affiliations

  • NSLS

Languages

Twi
Native or Bilingual
English
Native or Bilingual

Timeline

STNA/CNAa

IntelyCare, Inc.
02.2021 - Current

Mentor Aide

STNA
01.2020 - 08.2020

Sales Associate

Fragrance Outlet
04.2019 - 07.2019

Crew Member/Cashier

Raising Cane's
10.2018 - 01.2019

Bachelor of Arts in Psychology -

Kent State University
Afia Adu Gyamfi