Afia Banahene
Denver,CO
Summary
Adept at managing high call volumes and providing exceptional customer support, I enhanced customer satisfaction and reduced no-show rates by proactively managing schedules at Eveming Management LLC. Skilled in calendar management and possessing a strong work ethic, I streamlined processes to increase efficiency and maintain professionalism under pressure. Proven ability to streamline scheduling processes and enhance client satisfaction. Demonstrated exceptional organizational skills and effective communication to ensure smooth operations.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Eveming Management LLC
09.2020 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Call Center Representative
YAK Transport
04.2017 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
No Degree - Health Information Technology
University of Phoenix
Tempe, AZ04-2021
No Degree - Medical Billing And Coding
University of Phoenix
Tempe, AZ07-2020
Skills
- Meeting deadlines
- Calendar Management
- Remote Work Capabilities
- Guest Relations
- Schedule Coordination
- Data entry proficiency
- Registration oversight
- Appointment confirmation
- Patient Scheduling
- Strong Work Ethic
- Computer Skills
- Telephone Etiquette
Timeline
Appointment Scheduler
Eveming Management LLC
09.2020 - Current
Call Center Representative
YAK Transport
04.2017 - 08.2020
No Degree - Health Information Technology
University of Phoenix
No Degree - Medical Billing And Coding
University of Phoenix