AFIFA YASIN
Duluth,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Waffle House
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant Intern
ATL Pain Institute
03.2022 - 05.2022
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Customer Service Representative
MacDonalds
03.2017 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate Degree - Medical Assistant
Gwinnett College
Lilburn, GA05-2023
High School Diploma -
Berkmar High School
Lilburn, GA05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Microsoft outlook
- Problem resolution
- Documentation
- Complaint handling
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- Payment processing
- Client relations
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Order processing
- Staff training
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Medical Assistant Intern
ATL Pain Institute
03.2022 - 05.2022
Customer Service Representative
Waffle House
04.2021 - Current
Customer Service Representative
MacDonalds
03.2017 - 07.2020
Associate Degree - Medical Assistant
Gwinnett College
High School Diploma -
Berkmar High School
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