Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aflow Yusuf

SAN DIEGO,California

Summary

Dynamic Freight Dispatcher with a proven track record at AIM Transport, enhancing customer satisfaction through effective communication and strategic route planning. Skilled in freight rate negotiation and logistics management, I successfully reduced delivery times and improved operational efficiency, while fostering strong relationships with clients and carriers.

Experienced with managing dispatch operations and coordinating freight logistics. Utilizes strategic route planning and real-time communication to ensure timely deliveries and efficient operations. Knowledge of industry regulations and compliance standards ensures smooth and effective service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.

Overview

13
13
years of professional experience

Work History

Freight Dispatcher

AIM Transport
05.2021 - 03.2025
  • Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
  • Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Monitored industry trends to stay abreast of new technologies and best practices in freight dispatching processes.
  • Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
  • Supported business development efforts by collaborating with sales teams to provide accurate quotes for prospective clients, highlighting the company''s competitive advantages within the logistics industry.
  • Streamlined dispatch operations by implementing new software tools to improve tracking and scheduling processes.
  • Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
  • Implemented cost-saving measures by analyzing expenses related to fuel consumption, vehicle maintenance, and other operational aspects of dispatching services.
  • Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
  • Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
  • Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
  • Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
  • Contributed to revenue growth by identifying opportunities for expanding the company''s client base within the logistics sector.
  • Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
  • Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.

Patient Transport Manager/Driver

Goldenstate
01.2016 - 02.2020
  • Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
  • Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
  • Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
  • Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
  • Created detailed reports on transportation metrics such as on-time delivery rates or fuel consumption per mile driven – this enabled informed decision-making related to resource allocation priorities.
  • Enhanced customer satisfaction through proactive communication and effective issue resolution.
  • Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
  • Fostered positive relationships between transport managers from other departments through routine cross-functional meetings focused on sharing best practices and addressing common challenges.

General Store Manager

Minniehaha Market
03.2012 - 01.2016
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.

Education

Associate of Arts - Political Science

Grossmont College
El Cajon, CA
05-2027

Skills

  • Effective multitasking
  • Freight rate negotiation
  • Transportation regulations
  • Stress tolerance
  • Relationship building
  • Logistics management
  • Regulatory compliance adherence
  • Load balancing
  • Strategic planning expertise
  • Problem-solving abilities
  • Excellent communication
  • Route planning expertise
  • Load management proficiency
  • Performance maximization
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Team leadership
  • Store operations
  • Customer relations
  • Training and mentoring
  • Leadership development
  • Operations management
  • Staff management
  • Project management
  • Operations oversight
  • Process improvements
  • Inventory oversight
  • Performance analysis

Languages

English
Full Professional
Somali
Full Professional

Timeline

Freight Dispatcher

AIM Transport
05.2021 - 03.2025

Patient Transport Manager/Driver

Goldenstate
01.2016 - 02.2020

General Store Manager

Minniehaha Market
03.2012 - 01.2016

Associate of Arts - Political Science

Grossmont College

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