AFNAN ASHRI
San Antonio,TX
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills.
Overview
3
3
years of professional experience
Work History
Family Support Specialist/Case Manager/IT Support
Children Shelter
01.2023 - 08.2023
- Worked with community resources to engage youth in pro-social activities and help families access services
- Maintains working knowledge of community resources and provide assistance, and support to families enabling them to access community resources
- Schedules visits (home and/or telehealth) based upon individual needs and at the convenience of the family
- Scheduled visits should include delivery of curricula and coaching, review of family goals, referrals to appropriate resources, and accurate documentation of client contact and progress
- Ensures all case notes are documented accurately and timely in accordance with funding requirements
- Responsible for entering case notes and uploading necessary forms into agency database.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Documented data and completed accurate updates to case records.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Delivered onsite technical support for 70 employees.
Assistant Manager
Crepeccino
05.2022 - 01.2023
- Delegated work to staff, setting priorities and goals
- Created detailed reports on weekly and monthly revenues and expenses
- Scheduled and directed staff in daily work assignments to maximize productivity
- Resolved problems or concerns to satisfaction of involved parties
- Trained new employees to perform duties
- Calculated inventory and ordered appropriate supplies to meet expected demands
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Oversaw financial management, budget management, accounting and payroll activities
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Verified outdated data and implemented necessary changes to records
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system.
IT Technician
School of Optometry
11.2020 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Managed customers' expectations of support and technology functions to provide a positive user experience
- Answered incoming calls from students and faculty
- Provided on-call support for critical issues related to Software and System
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks
- Observed system functioning and entered commands to test different areas of operations
- Updated software versions with patches and new installations to close security loopholes and protect users
- Removed malware and viruses from laptops and desktop systems using specialized software
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Set up new desktop systems configured laptops for incoming employees and loaded required software and server permissions
- Documented repair processes and helped streamline procedures for future technical support actions
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Undergrad Computer Information System
University of The Incarnate Word
San Antonio, TX05.2022
Skills
- Application installations
- Troubleshooting and diagnostics
- System upgrades
- Computer configurations
- Customer support
- Service desk support
- Technical Troubleshooting
- Hardware upgrades
- Imaging laptops/PC
- Apple/Android knowledge
- Goal Setting
- Documentation and Reporting
- Budget Management
- Help Desk Support
- Data Entry
- Application Installations
- Microsoft Windows and Office
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Family Support Specialist/Case Manager/IT Support
Children Shelter
01.2023 - 08.2023
Assistant Manager
Crepeccino
05.2022 - 01.2023
IT Technician
School of Optometry
11.2020 - 06.2022
Bachelor of Science - Undergrad Computer Information System
University of The Incarnate Word
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