Afnan Isweis
Bloomfield,NJ
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Amazon Inbound Ambassador
TEB 3/ACY2/EWR7
05.2018 - Current
- Owned operational demands of transship output within the Outbound department, overseeing and optimizing the shipping processes
- Managed a team of up to 20 associates, improving performance and quality outputs by implementing training and coaching initiatives
- Trained and coached 80+ pickers to improve pick-related quality errors, resulting in a 20% reduction in errors and improved inventory control
- Fulfilled warehouse orders with a high level of accuracy, ensuring the timely delivery of products
- Processed and sorted an average of 400+ inbound customer packages daily, maintaining efficiency and meeting processing targets
- Played a key role in the processing of customer/vendor returns and audit procedures, ensuring compliance with company standards
- Handled duties included but not limited to scanning, sorting and problem solving within Inbound/outbound/Damage land/ICQA and vendor returns
- Ambassador at ACY2 fulfillment center
- Trained in customer/vendor returns and Audit processing.
School Administrator
Middle School
Amman
06.2016 - 06.2017
- Enforced school rules for attendance, discipline and honesty.
- Developed and implemented school policies and procedures.
- Created and maintained student databases, records, and files.
- Organized staff meetings and professional development sessions for faculty members.
- Collaborated with teachers to develop lesson plans for students.
- Provided guidance on curriculum design issues to teachers.
- Performed administrative duties such as filing paperwork or responding to emails.
HR Assistant
The Landmark Hotel
, Jordan
01.2014 - 01.2016
- Handled sensitive and confidential employee information with complete discretion.
- Provided HR support on benefits and policies topics.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
Warehouse Manager
Rum Enterprise (Electronics and Recycling)
Dunellen, Nj
01.2020
- Connected with possible suppliers and created sales orders using the ERP software
- Handled customer contacts and resolutions.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Generated warehouse shipping documents, packing lists and invoices.
Education
Master Degree - Human Resource Management
George Washington University School of Business
05.2024
Diploma - Medical Assistant
Dawn Career Institute
B.A. Degree - English Language & Its Literature
University of Jordan
Skills
- Customer Engagement
- Team Management
- Customer Service
- Speech Writing
- Schedule Coordination
- Problem-Solving
- Teamwork and Collaboration
- Bilingual (fluent in English and Arabic)
Certification
- Human Resources: Understanding HR Systems Features and Benefits - Completion date April 23, 2024
- Strategic Human Resource Management. -Performance Management and Development. -Employment Law and Ethics. -Human capital and talent acquisition -HR analytics-Courses completed 2023
Languages
English
Professional
Arabic
Full Professional
Affiliations
Volunteer Experience
- Volunteer with Orphan Support Initiatives - Jordan
- Event Organizer for Clothing and School Supplies Distribution - Jordan
- Community Clean-Up Volunteer - New Jersey, USA
- Food Preparation and Distribution Volunteer - New Jersey, USA
learning languages like spanish and turkish
References
References available upon request.
Timeline
Warehouse Manager
Rum Enterprise (Electronics and Recycling)
01.2020
Amazon Inbound Ambassador
TEB 3/ACY2/EWR7
05.2018 - Current
School Administrator
Middle School
06.2016 - 06.2017
HR Assistant
The Landmark Hotel
01.2014 - 01.2016
Master Degree - Human Resource Management
George Washington University School of Business
Diploma - Medical Assistant
Dawn Career Institute
B.A. Degree - English Language & Its Literature
University of Jordan
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