Afnan Khan
Stockton,CA
Summary
Proactive and results-driven professional with experience at HMHA Transportation Inc, adept in organizational skills and computer proficiency. Excelled in customer service, enhancing client satisfaction and streamlining office operations. Demonstrated teamwork by collaborating effectively to improve store performance. Achieved notable efficiency in administrative and sales roles through a positive attitude and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Office Assistant
HMHA Transportation Inc
01.2022 - Current
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and dispatched loads
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
- Assisted with the preparation of financial reports, invoices, or expense reimbursements.
- Filed IFTA reports, filled documents, and ensured permits/registrations/decals were up-to-date
- Expedited document processing with accurate data entry and timely filing.
Sales Associate
Fresh N Fitted
10.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Applied Science - Criminal Justice
San Joaquin Delta College
Stockton, CA08-2026
Skills
- Customer service
- Teamwork and collaboration
- Positive attitude
- Computer skills
- Customer support
- Phone etiquette
- Organizational skills
- Time management
- Social work
- Clerical Experience
Languages
English
Native or Bilingual
Pashto
Full Professional
Timeline
Sales Associate
Fresh N Fitted
10.2024 - 12.2024
Office Assistant
HMHA Transportation Inc
01.2022 - Current
Associate of Applied Science - Criminal Justice
San Joaquin Delta College