Alissa Fabian
Wilmington,North Carolina
Summary
Reliable and hardworking individual seeking to use excellent communication skills, organizational abilities and veterinary practice knowledge to promote efficiency and client satisfaction within the busy Banfield organization.
Overview
10
10
years of professional experience
Work History
Therapeutic Riding Instructor
Sarasota Manatee Association for Riding Therapy
Bradenton, FL
02.2011 - 08.2013
- Utilized patience, communication and problem solving skills to reach out and connect to individuals of all ages, backgrounds and personalities
- Established positive rapport and relationships with clients, caregivers and volunteers including conflict resolution and maintaining positive customer relations during difficult situations
- Managed the scheduling, organization and performance of multiple volunteers, classes and day to day operations
- Handled financial aspects of lessons including billing and payment
- Effectively managed time and duties to fulfill responsibilities and keep organization and programs running efficiently
Barn Staff & Volunteer
Sarasota Manatee Association for Riding Therapy
Bradenton, FL
08.2007 - 08.2013
- Assessed and properly addressed any and all health and behavioral needs of animals
- Provided safe environment and basic care including feeding, grooming and cleaning up after multiple horses and small animals
- Administered supplements, medications, vaccinations, standard and emergency first aid to animals
- Stayed calm and level headed to react appropriately and foster comforting environment when dealing with frightened, injured or sick animals
Wildlife Rescue and Rehabilitation Volunteer
Wildlife, Inc.
Bradenton, FL
12.2006 - 02.2007
- Provided standard daily care as well as medically related assessment, treatment and care for a wide variety of animals including mammals, birds and reptiles
- Engaged the public in informative presentations/discussions regarding health and safety issues of animals
Front Desk and Kennel Assistant
Clare Animal Hospital
Clare, MI
09.2003 - 08.2005
- Answered phones, greeted clients and promoted a positive office environment
- Created and handled invoices, payments and scheduling
- Distributed and explained discharge and aftercare information
- Relayed pertinent information between clients and staff members and vice versa
- Functioned as an extra set of eyes and hands to assist with any and all office, exam, procedural or kennel duties as necessary
Education
Bachelor of Arts - Human Development
Eckerd College
2009
Skills
- Warm, outgoing personality with exceptional interpersonal skills
- Strong organizational, multi-tasking and problem solving skills
- Proficiency in office related equipment including excellent telephone and computer skills
- Experience with front desk duties including appointment setting, maintaining client records and processing payments
- Ability to stay calm, focused and positive in high-stress situations
- Functional knowledge of veterinary related practices, terminology and procedures
- Experience and confidence in working with animals including handling, restraining and administering medications
- Ability and willingness to work both independently and as a member of a team to accomplish all necessary tasks
Timeline
Therapeutic Riding Instructor
Sarasota Manatee Association for Riding Therapy
02.2011 - 08.2013
Barn Staff & Volunteer
Sarasota Manatee Association for Riding Therapy
08.2007 - 08.2013
Wildlife Rescue and Rehabilitation Volunteer
Wildlife, Inc.
12.2006 - 02.2007
Front Desk and Kennel Assistant
Clare Animal Hospital
09.2003 - 08.2005
Bachelor of Arts - Human Development
Eckerd College
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