Afra Lamiya
College Park,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Johns Hopkins Hospital
01.2024 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained databases to track and record customer data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
DaVita
10.2020 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Beauty Advisor
Sephora
01.2016 - 12.2020
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
Key Holder
Americas Best Contacts And Eyeclasses
09.2019 - 10.2020
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Bachelor of Arts - Business
University of Maryland - University College
Hyattsville, MD 08.2023 - Current
Skills
Meeting minutes
Process optimization
Office administration
Spreadsheet management
Multi-line phone proficiency
Professionalism
File Organization
Administrative Support
Scheduling and calendar management
Multitasking and Time Management
Customer and client relations
Appointment Coordination
Timeline
Administrative Assistant
Johns Hopkins Hospital
01.2024 - Current
Bachelor of Arts - Business
University of Maryland - University College
08.2023 - Current
Administrative Assistant
DaVita
10.2020 - 01.2024
Key Holder
Americas Best Contacts And Eyeclasses
09.2019 - 10.2020
Beauty Advisor
Sephora
01.2016 - 12.2020