Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Afraa Almasoodi

Tampa

Summary

Customer service-oriented professional with 7+ years of experience in hospitality and healthcare. Proven ability to deliver exceptional, personalized service in fast-paced environments. Skilled in building rapport, anticipating client needs, and resolving issues efficiently. Adept at maintaining a positive, professional demeanor while contributing to team success. Passionate about ensuring client satisfaction and creating welcoming, supportive environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Room Service Server

Atrium Hospitality (Embassy Suites Kansas City Airport)
Kansas City
09.2023 - 03.2025
  • Provided high-level in-room dining service, consistently exceeding guest expectations.
  • Accurately processed and delivered guest orders, maintained a professional appearance, and ensured every interaction reflected hotel standards.
  • Assisted with event beverage service, supporting bar operations during happy hour and special functions.

Kitchen Assistant / Hospitality Support

Hotel Indigo
Kansas City
03.2022 - 03.2025
  • Supported guest dining experiences through high-quality kitchen preparation and cleanliness.
  • Collaborated with front- and back-of-house staff to maintain seamless operations.
  • Followed all food safety protocols, contributing to a safe and pleasant dining environment.

Home Care Provider

Windsor Place Home Care
03.2019 - 12.2023
  • Delivered compassionate, client-focused care, supporting activities of daily living and enhancing overall quality of life.
  • Maintained respectful and professional relationships, ensuring clients felt valued, heard, and supported.
  • Monitored well-being, communicated updates to families and healthcare providers, and ensured a safe, clean environment.
  • Prepared meals tailored to dietary needs and provided companionship to reduce isolation and improve morale.

Food Service Worker

The University of Kansas Hospital – KU Medical Center
01.2018 - 08.2018
  • Delivered meals to patients with professionalism, ensuring dietary requirements were met and all interactions were friendly and efficient.
  • Served as a liaison between dietary staff and patients, resolving concerns promptly to support patient satisfaction.
  • Recommended menu items, ensured cleanliness, and responded to customer needs promptly and courteously.

Education

Highschool -

Skills

  • Customer Relationship Management
  • Order processing
  • Event beverage service
  • Customer service
  • Food safety compliance
  • Hospitality & Guest Services
  • Patient Care & Support
  • Verbal & Non-Verbal Communication
  • Conflict Resolution
  • Time Management & Organization
  • Food & Beverage Service
  • Team Collaboration
  • Multitasking in Fast-Paced Environments

Certification

  • CPR and First Aid
  • Food Handler / ServSafe Certification
  • Alcohol Server Certification

Timeline

Room Service Server

Atrium Hospitality (Embassy Suites Kansas City Airport)
09.2023 - 03.2025

Kitchen Assistant / Hospitality Support

Hotel Indigo
03.2022 - 03.2025

Home Care Provider

Windsor Place Home Care
03.2019 - 12.2023

Food Service Worker

The University of Kansas Hospital – KU Medical Center
01.2018 - 08.2018

Highschool -

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Afraa Almasoodi