Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Afrah Artan

Customer Service
SeaTac,WA

Summary

Successful Customer Service with over 10, years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

Overview

16
16
years of professional experience

Work History

Airport Customer Service Agent

VIP Hospitality LLC
Seattle, WA
02.2023 - Current
  • Facilitate passenger questions and provide airport-related information
  • Provide professional, positive, and respectful manner to all guests whilst ensuring strict security and safety protocols are followed
  • Checking for proper credentials and ensuring proper scan of all employee badges
  • Assisting passenger through security checkpoint entrances assisting passenger within checkpoints
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Collaborated closely with colleagues to meet customer needs
  • Consulted with customers regarding needs and addressed concerns.
  • Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

Customer Service Agent

Swiss port USA
Seattle, Wa
11.2022 - 01.2023
  • Answering questions, checking in passenger boarding flights) in fast-paced environments
  • Issue boarding passes and reschedule passenger affected by flight interruption or cancellation
  • Mange passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passenger with special needs such as unaccompanied, minors VIP passenger and passenger needing wheelchair assistance
  • Make public address announcements as required
  • Operate equipment to include jet way computer keyboards and carrier specific reservation/ticketing software
  • Comply with all federal, state municipal airport authority and carrier security.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences

Manager and Co-Owner

La Afrah Tea house
Hargeisa, Somalia
07.2016 - 08.2022
  • Monitored employee performance and corrected errors impacting service, safety and profits
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee and tea drinks
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Assistant Taxpayers

Department Of Revenue
Phoenix, Arizona
11.2012 - 09.2014
  • Answered questions from taxpayers and assisted individuals with completing tax forms
  • Discussed and explained various tax forms with taxpayers
  • Conferred with taxpayers and representatives to discuss issues, laws and regulations related to returns and address problems
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.

Interpreter Services Coordinator

Office Of Administrative Hearings
02.2008 - 11.2010
  • Delivered real-time, accurate oral translations Somali and Arabic to English and interpretations for clients
  • Sat in on meetings to provide members with oral translations of conversations and information
  • Verified accuracy by double-checking translations of technical terms and terminology
  • Assisted law enforcement investigators with non-[Language] interviews
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor Of Arts - Hotel Management

Institute Hotel Management Catering
Chennai India
07.1997

Skills

  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Bilingual Language Skills (English Somali, Arabic)
  • Superior customer service
  • Excellent interpersonal skills

Languages

Somali
Native or Bilingual
Arabic
Full Professional

Timeline

Airport Customer Service Agent

VIP Hospitality LLC
02.2023 - Current

Customer Service Agent

Swiss port USA
11.2022 - 01.2023

Manager and Co-Owner

La Afrah Tea house
07.2016 - 08.2022

Assistant Taxpayers

Department Of Revenue
11.2012 - 09.2014

Interpreter Services Coordinator

Office Of Administrative Hearings
02.2008 - 11.2010

Bachelor Of Arts - Hotel Management

Institute Hotel Management Catering

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Afrah ArtanCustomer Service