Afrah Saad
Albuquerque,NM
Summary
Current CNA and experienced administrative professional with 10+ years of experience in customer service, HR coordination, compliance documentation, and operational support. Skilled in maintaining audit-ready records, processing monthly expenses, managing new hire paperwork and onboarding, and supporting day-to-day administrative functions in fast-paced environments. Experience as an HR Coordinator, Administrator, and CNA has strengthened the ability to communicate effectively with providers, resolve concerns and maintain accurate documentation while ensuring compliance with policies and regulations. Brings a strong attention to detail, compassionate client-centered approach, and commitment to improving inspection readiness, strengthening oversight practices, reducing licensing delays, and supporting safe, high-quality outcomes for children and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSE ASSISTANT (CNA)
Luna Vista Home Care
06.2025 - Current
- Provided daily personal care to 5 clients, bathing and grooming according to individualized care plans.
- Recorded vital signs and changed wound dressings using sterile technique, updating charts for nurse review.
- Assisted nurses during medication passes by preparing trays and observing residents for adverse reactions.
- Transferred immobile patients using Hoyer lift and two-person technique, preventing skin tears and falls.
- Monitored intake and output logs each shift, identifying dehydration signs and notifying charge nurse.
- Conducted mobility exercises and ambulation with gait belt for residents to maintain independence.
- Supported family communications at discharge meetings by explaining home care tasks and follow-up needs.
CASHIER
Walmart
04.2024 - 01.2025
- Operated POS terminals to process cash and card transactions accurately while balancing drawer each shift.
- Scanned and bagged groceries quickly, reducing customer wait times during peak hours.
- Restocked fast-moving items on sales floor using planogram guidelines to maintain shelf availability.
- Handled customer returns and exchanges following store policy, restoring satisfaction and preserving sales.
- Performed end-of-day cash reconciliation and error logging to identify and report transaction discrepancies.
- Maintained cleanliness and organization of checkout area, improving customer perception and flow.
- Assisted with inventory counts during stock audits, locating discrepancies and tagging damaged merchandise.
HR COORDINATOR (HUMAN RESOURCES COORDINATOR)
Mvita Freight Uganda Ltd
04.2017 - 04.2020
- Processed new hire paperwork and benefits enrollments for onboarding cohorts, reducing administrative backlog.
- Scheduled and coordinated interviews across five hiring managers.
- Maintained employee personnel files and updated HRIS records to keep employment documentation audit-ready.
- Conducted orientation sessions for new employees covering company policies, payroll setup, and benefits overview.
- Compiled monthly headcount and turnover reports for HR leadership using HRIS data exports and Excel.
- Administered leave requests and tracked FMLA eligibility, improving leave response consistency for managers.
- Managed employee relations inquiries, documented issues, and routed formal complaints to legal when required.
ADMINISTRATOR (ADMIN)
Mvita Freight Uganda Ltd
12.2014 - 04.2017
- Managed front-desk operations, processed vendor invoices, and reduced payment delays for office vendors.
- Scheduled and coordinated 150+ monthly meetings using Outlook, confirming rooms and AV setups.
- Processed employee expense reports and reconciled corporate card transactions with accounting records.
- Maintained accurate personnel files and updated HR records to support payroll and benefits administration.
- Created weekly inventory logs for office supplies, preventing stockouts and lowering emergency orders.
- Implemented visitor check-in procedures and ID verification that tightened building access control.
- Compiled monthly operational reports for leadership, highlighting facility issues and recommended fixes.
Education
CERTIFICATE - ASSISTANT NURSING
Central New Mexico Community College
Albuquerque04-2025
BACHELORS - INTERNATIONAL BUSINESS
Makerere University
Kampala01-2013
Skills
- Budget Management
- Conflict Resolution
- Quality Assurance
- Empathy
- Patient Advocacy
- Team Collaboration
- Adaptability
- Problem Solving
- Critical Thinking
- Data Entry
- Patient Monitoring
- Regulatory Compliance
- Medical Terminology
- Office Administration
- Inventory Management
- Interpersonal Skills
- Organizational Skills
- Flexibility
- Crisis Management
- Cultural Competence
Certification
- CNA - Certified Nursing Assistant
LANGUAGES
English (Highly proficient)
Swahili (Native)
Timeline
CERTIFIED NURSE ASSISTANT (CNA)
Luna Vista Home Care
06.2025 - Current
CASHIER
Walmart
04.2024 - 01.2025
HR COORDINATOR (HUMAN RESOURCES COORDINATOR)
Mvita Freight Uganda Ltd
04.2017 - 04.2020
ADMINISTRATOR (ADMIN)
Mvita Freight Uganda Ltd
12.2014 - 04.2017
BACHELORS - INTERNATIONAL BUSINESS
Makerere University
CERTIFICATE - ASSISTANT NURSING
Central New Mexico Community College