Afreen Khan
Glenwood Springs,CO
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Office Team Leader
Holiday Inn Express Hotel
Glenwood Springs, Colorado
10.2024 - Current
- Resolved customer complaints or answered customers' questions.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
Expo/Restaurant Hostess
Juicy Lucy’s Steakhouse
Glenwood Springs, Colorado
05.2024 - 10.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Greeted guests and sat customers at tables or in waiting areas.
- Tracked inventory levels of supplies used by the front office team.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained a working knowledge of hotel services, rates, packages, promotions, and special events to effectively answer inquiries from guests.
- Resolved customer complaints or answered customers' questions.
- Checked out departing guests according to established procedures while ensuring satisfaction with their stay.
- Managed lost and found items according to company policies.
- Verified guest identification before issuing keys or access cards for rooms and amenities.
Industrial Trainee
The Townsend Hotel
Birmingham, Michigan
06.2023 - 04.2024
- Provide exemplary guest service. Respond promptly and efficiently to inquiries, directions, requests, and complaints. Accurately process guest mail and messages.
- Assist guest upon arrival and departure. Make certain all check-in/out procedures are adhered.
- Direct incoming phone call request to the correct phone extensions.
- Lobby greeter. Escort guest to their room upon arrival.
- Knowledge of Opera PMS.
- Take all room service orders, and send them appropriately to the Kitchen.
- Take all reservation calls
- Handling Group Reservations and Group Billing.
- Offer upgrades and upsells when applicable.
- Knowledge of room types, rooms, amenities, and rates.
Guest Service Representative
Hotel Kalpana palace
Mumbai , Maharashtra
02.2020 - 05.2023
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Assigning rooms and taking care of administrative duties.
- Coordinating with bell service and staff management.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Industrial Trainee
Four points my Sheraton Navi Mumbai
Navi Mumbai, Maharashtra
12.2016 - 06.2017
- Food and Beverage Production
- Food and Beverage Service
- Front Office
- Housekeeping
Education
Bachelor of Science - Hotel Management, Catering & Travel Operations
Dr. D.Y Patil University
Navi Mumbai05-2019
Skills
- Customer Service
- Team work
- Communication
- Computer literacy
- Active listening
- Adaptability
- Time management
- Multi tasking
Timeline
Front Office Team Leader
Holiday Inn Express Hotel
10.2024 - Current
Expo/Restaurant Hostess
Juicy Lucy’s Steakhouse
05.2024 - 10.2024
Industrial Trainee
The Townsend Hotel
06.2023 - 04.2024
Guest Service Representative
Hotel Kalpana palace
02.2020 - 05.2023
Industrial Trainee
Four points my Sheraton Navi Mumbai
12.2016 - 06.2017
Bachelor of Science - Hotel Management, Catering & Travel Operations
Dr. D.Y Patil University