AFRICA GREEN
Birmingham,Alabama
Summary
Results-oriented leader with a proven track record of success in Project Management, Accounting and Finance, Account Management, and Customer Support across diverse industries, including construction, marketing, and SaaS. Skilled in effectively managing project details while aligning with the overall scope, budget, and timeline to consistently deliver exceptional results. Adept at fostering collaborative partnerships and ensuring customer satisfaction through clear and impactful communication. Recognized as a motivating force, empowering teams to achieve company goals and fostering a culture of success. Adapts communication style to effectively engage diverse audiences, including executives, while maintaining strict confidentiality. Holds a Bachelor of Arts in Business and Organizational Resources from Huntingdon College, Montgomery, AL (2009).
Overview
13
13
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Brex
11.2023 - 01.2024
- Worked closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex Empower to solve them
- Played a critical role in scoping, consulting, implementing and achieving customer outcomes with the Brex Empower platform
- Partnered with customers & project managed implementations and launches including confirming the project plan, mobilizing stakeholders and tracking activities through implementation
- Configured, tested and validated site with customer to ensure the product fits their needs and functions as intended
- Worked cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales & Customer Success partners informed on customer engagements
- Provided change management planning to clients including guiding execution of their change management approach
- Guided clients on their communication approach, training materials and training execution.
Client Success Manager
Avionte'-WorkN
05.2022 - 11.2023
- Fostered strong client relationships and delivered exceptional customer service and support to ensure their success with our software solutions
- Promptly addressed concerns, resolved issues, and provided ongoing guidance
- Excelled in managing a diverse portfolio of client accounts, totaling over $1.5 ARR (Annual Recurring Revenue)
- Monitored client usage data, identifying growth opportunities and improvements for optimized results
- Collaborated with sales, marketing, and development teams to develop comprehensive strategies for client retention, expansion, and software enhancement
- Conducted client reviews, offering valuable insights, recommendations, and actionable steps for ongoing success
- Supplied expert configuration, setup support, and thorough training on software features and functionalities to maximize client satisfaction and efficiency
- Developed and maintained comprehensive documentation, sharing best practices with internal teams and clients
- Maintained familiarity with the product roadmap and provided a key voice into future iterations of the product roadmap.
Senior Project Manager, Implementation
SAP Concur
04.2021 - 05.2022
- Demonstrated expertise in handling larger and more complex projects, delivering high-quality technical solutions and results through the application of specialist professional knowledge
- Led and oversaw special projects aimed at ensuring successful service launches, improving internal processes, and enhancing client retention and satisfaction
- Acted as a mentor and trainer for new implementation project managers, providing guidance and support to facilitate their professional growth and development
- Built and executed prioritization strategy for managing multiple high touch customer relationships
- Coordinated and facilitated a monthly global call for implementation managers, delivering updates on new in product releases, documentation, and process enhancements, while incorporating team-building activities.
Project Manager, Implementation
SAP Concur
06.2018 - 03.2021
- Successfully managed implementation projects, assuming the roles of Project Manager, Functional Consultant, and Technical Consultant
- Responsibilities encompassed leading project design sessions, analyzing client business requirements, offering guidance on optimal configuration options, configuring client sites, overseeing third-party and Concur integrations (e.g., credit cards, direct deposit setups, audit services), conducting client training, and ensuring timely deployment of services to employees
- Effectively communicated with international clients, as well as internal and external stakeholders and teams
- Demonstrated proficiency in communicating complex ideas and influencing clients to adopt best practices
- Extended guidance, explanations, and empathy to support clients through internal review and decision-making processes
- Identified priority areas, ensuring projects adhered to project scope and timeline.
Service Coordinator
SAP Concur
10.2016 - 05.2018
- Cultivated and nurtured trusted relationships with a designated customer group, ensuring their satisfaction with Concur products and services
- Collaborated closely with functional and technical experts, facilitating communication between customers and internal stakeholders
- Provided timely updates on resolution progress for support tickets and escalated issues
- Addressed customer inquiries and concerns regarding the utilization of Concur products and services
- Oversaw onboarding, including managing client communications and conducting initial requirement gathering.
Senior Strategic Account Manager, Customer Care
Mspark Inc.
03.2015 - 10.2016
- Managed a designated client group as the primary account manager, overseeing the entire operations process to enhance customer relations and improve marketing performance
- Developed and executed go-to-market strategies tailored to meet specific customer needs, surpassing expected results and ensuring client retention
- Implemented strategic thinking and collaboration with stakeholders in Marketing, Graphics, and Sales to serve customers effectively
- Advocated for customers, facilitated adoption of best practices, and drove increased ROI
- Supplied guidance to national sales personnel in advertising for key strategic accounts
- Attended client trade shows and on-site meetings, strengthening partner relationships and offering dedicated assistance.
Expense Coordinator
Brasfield & Gorrie LLC
11.2010 - 03.2015
- Presented a compelling case study to executives, highlighting the implementation of a travel and expense solution that resulted in a remarkable 70% reduction in corporate reimbursement spend
- Employed expertise in federal and organizational standards for expense reporting and reimbursements to develop a comprehensive corporate travel and expense management policy
- Conducted examinations of expense reports, ensuring adherence to company expense reimbursement policies and IRS guidelines
- Leveraged management software to assess feasibility of direct deposit for expense reports
- Led the audit procedures for expense reimbursement across multiple company locations, delivering valuable assessments and ensuring compliance with established policies.
Education
Bachelor of Arts - Business Administration And Management
Huntingdon College
Montgomery, AL12.2009
Skills
- Team Leadership
- Revenue Growth/Renewals
- Strategic Planning
- Financial Management
- Project Management Software Implementation
- Client Relationship Management
- Customer Success
- Cross-Functional Collaboration
- Account Management
- Configuration Management
- Software Implementation
- Data Migration
- On-Site Inspection
- Resource Planning
- Requirements Gathering
- User Acceptance Testing
- User Documentation Development
- Training Delivery
- Implementation Management
- Process Improvement
- Agile Methodologies
- ERP Implementation
- Change Management
- Project Management
- Client Training
- Relationship Building
Certification
Certified Scrum Master (CSM)
Certified Myers-Briggs Practitioner
Timeline
Implementation Consultant
Brex
11.2023 - 01.2024
Client Success Manager
Avionte'-WorkN
05.2022 - 11.2023
Senior Project Manager, Implementation
SAP Concur
04.2021 - 05.2022
Project Manager, Implementation
SAP Concur
06.2018 - 03.2021
Service Coordinator
SAP Concur
10.2016 - 05.2018
Senior Strategic Account Manager, Customer Care
Mspark Inc.
03.2015 - 10.2016
Expense Coordinator
Brasfield & Gorrie LLC
11.2010 - 03.2015
Bachelor of Arts - Business Administration And Management
Huntingdon College
Certified Scrum Master (CSM)
Certified Myers-Briggs Practitioner
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